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Everything posted by Mark J. Castaneda
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New items scanned via mobile app not found.
Mark J. Castaneda replied to Graham Mann's topic in ComicBase Mobile
you got many databases by the same name linked to your account which is confusing our system. Would suggest going into your online profile page here, glance down towards the Known Databases section of the page and removing ALL databases you currently linked to your profile: https://www.comicbase.com/mycb/profile.aspx Next, make sure you're using the most up to date version of CB2023 (v23.2.2.2682). Download/install it from your online account here: https://www.comicbase.com/mycb/Registrations.aspx Lastly, launch CB2023 and load in the database you wish to associate with CB mobile app. Go to the File Menu>Collection Statistics-this will give you the db's overall stats AND link it to your online profile/mobile app. Going forward, you should then be adding comics through the mobile app to that database. -
The ComicBase Livestream thread!
Mark J. Castaneda replied to Gregory Hecht's topic in News & General Discussion
No Livestream for the week of 3/29/2023 -
Trying to update to latest Archive version
Mark J. Castaneda replied to Adam Akin's topic in Tech Support
Almost sounds like you accidentally cleared out the default install path for the software when you tried to install. It can happen if you accidentally click outside the window. Try to restart the Program Installer process (it usually plugs in the proper install path). If you still have trouble, please contact support@comicbase.com -
Clean up for 03/24/2023 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
-thanks for spotting the typo. -anyone own this? would like to know if the majority of the contents contain comic strip pages to justify it being moved to the 'Comic Book' category. -
We recently made a few tweaks to the software, Head to your online account and download/install the revised CB2023 program installer (v23.2.2.2665): https://www.comicbase.com/mycb/Registrations.aspx Restart your computer afterwards. Launch the main CB software, go the File Menu>File Tools>Optimize Database lastly, run the content update on your database and see if you're able to get through it or not (internet menu>check for updates). If you still have trouble, please contact the support team directly (support@comicbase.com).
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Programming team is working on the screensaver problem. Hoping to have a solution in the next few days (maybe sooner).
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3/15/2023 Weekly Content Update trouble
Mark J. Castaneda replied to Mark J. Castaneda's topic in Content and Corrections
We'll hope to have everything squared away by this week's content update. Sorry for the trouble. -
Screen Saver broken with ComicBase 23.2.0 (build 2535) ?
Mark J. Castaneda replied to Samer Meshreki's topic in Tech Support
what you're power settings set to? Can you screenshot so we can try to replicate? -
This week's update error, but also, no covers?
Mark J. Castaneda replied to William Steel's topic in Tech Support
Internet Menu>Check for Updates. *If you've already downloaded the latest content update, hold down the 'Shift' key the next time you go into the Internet Menu>Check for Updates to redownload and/or see the update options. The default top setting is to 'All' for all media types. If you want to be selective with the media types you want, bubble in 'Selected Types Only' then pick what media types you care for. -
Note that the 3/15/2023 weekly content update is bit flawed. It will add new newspaper, books, and magazines to your database when downloaded BUT NOT comic books. The programming team is looking into the trouble. Will keep you updated as we progress through the problem. Sorry for the inconvenience.
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This week's update error, but also, no covers?
Mark J. Castaneda replied to William Steel's topic in Tech Support
Hey William, Many users using build 2535 are not reporting the problem anymore. Let us know if it works okay for you now. -
This week's update error, but also, no covers?
Mark J. Castaneda replied to William Steel's topic in Tech Support
William, you're running an older build. Download/install the revised CB2023 program installer (build 2535) and see if it helps from your online account: https://www.comicbase.com/mycb/Registrations.aspx Also, with the latest build, make sure you're able to launch and exit out of the software with no trouble. To help smooth up your database, go the file menu>file tools - optimize. Try updating afterwards and see if that helps. -
This week's update error, but also, no covers?
Mark J. Castaneda replied to William Steel's topic in Tech Support
Give Pete our lead programmer a call at 408-266-6883 ext 403; he'll be able to help you further. -
Roman Numerals are Upper Case
Mark J. Castaneda replied to Fred Slota's topic in Content and Corrections
it's a minor bug (compared to say a crash bug). Its on their to-do-list but not an immediate must fix. -
Clean up for 03/10/2023 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
data on Sh*t the Dog Poster Magazine was sent in by a user most likely. If anyone owns a copy of the issues to verify the title name that would be appreciated. -
they're not needed to be mentioned
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Roman Numerals are Upper Case
Mark J. Castaneda replied to Fred Slota's topic in Content and Corrections
mentioned to the programming team...not sure of the turnaround time on a fix -
Department of Truth #9/V33
Mark J. Castaneda replied to Fred Slota's topic in Content and Corrections
anyone have good quality scans that can be sent in for these issues? -
Item Title for a virgin cover
Mark J. Castaneda replied to Fred Slota's topic in Content and Corrections
it would be okay -
I'd say its okay to have a front and back scan if its a seamless blank cover.
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This week's update error, but also, no covers?
Mark J. Castaneda replied to William Steel's topic in Tech Support
haven't heard of any trouble updating with 23.2.0.2495. Can you screenshot your update options so we know what you selected? It'll help us replicate the problem. Anyone else have trouble with the latest content update? -
Can you provide a screenshot so we have a visual idea what you're having trouble with?
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We don't see any database linked to your online account at the moment. We would recommend launching the software, go the File Menu>Collection Statistics. This will give your overall stats for your database and also link your database to your online account. See if saving to web reports works after that. If you still have trouble, reach out to support@comicbase.com and provide the User ID you using in the software.
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UPC numbers are provided by Lunar. When an upcoming issue has variants (ex: Action Comics), cover letter designations are already set by Lunar. Our stance going forward is we'll just stick with what is provided and go with what Lunar says. This cuts down a lot of editorial time indexing future releases for our team which has been a headache since Lunar has been handling DC releases. *I notice some online comic shops like Midtown Comics do the same thing.
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apparently 4/B as well