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Everything posted by Mark J. Castaneda
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Missing pictures/not downloading
Mark J. Castaneda replied to Michael Jacobson's topic in Tech Support
we updated the cover for Dungeons & Dragons: The Legend of Drizzt: Neverwinter Tales #2/B. Can you provide a couple of example comics where you got that "There are no new or larger covers for this issue" message? We'd like to test replicating the problem on our end. -
Automatically Renamed Titles and Issues Questions and Issues
Mark J. Castaneda replied to Fred Slota's topic in Tech Support
Weird, I'll pass your observations over to Pete and get his thoughts -
@Gregory Hecht done @Chris Prasol your submissions will be processed by our editorial team and be included in our next weekly content update. Thanks for your contributions
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Clean up for 03/14/2025 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
We'll get these looked into. Thanks for the heads up guys. -
I'll notify Pete asap to look into this. Thanks for the heads up.
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Collection Report not saving to the Cloud
Mark J. Castaneda replied to Mark J. Rogers's topic in Tech Support
-download the revised CB2025 setup file from your online account here: https://www.comicbase.com/mycb/Registrations.aspx -Restart your computer -Bring up Sidekick's settings and verify under the General Tab your database is listed (Edit the Database list if you need to) -verify under the Save to Cloud settings you have the selected the reports you want -Lastly run the Save to Cloud option and see if the report(s) show up. -
There's a new build that should address the problem. Just download the revised CB 2025 setup file from your online account: https://www.comicbase.com/mycb/Registrations.aspx When our next weekly content update comes out, see how the process goes for you.
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Having problems printing reports to pdf
Mark J. Castaneda replied to Ronia McMillon's topic in Tech Support
Ronia, would help if you can provide steps to recreate the problem. Please include screenshots if you can like the settings for the report you go with. -
Seance in the Asylum #4
Mark J. Castaneda replied to Antonio J. Schipani's topic in Content and Corrections
Thanks for the info on these. Looks like these were cancelled over the past late summer then re-solicited in late 2024. We'll include them in the next weekly content update. -
Searching only in My Collection
Mark J. Castaneda replied to Sandro Silvestri's topic in Tech Support
Thanks for the feedback. Simple 1-click Toogle is an interesting idea, will share your thoughts with our dev team for future consideration. -
Searching only in My Collection
Mark J. Castaneda replied to Sandro Silvestri's topic in Tech Support
on the main screen, look at for 'View' option, you can adjust the 'Items to Show' to 'Owned Items' only *NOTE: We strongly suggest keeping the option set always to 'All Items' so you can inventory items you don't own in the future. -
Clean up for 02/20/2025 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
Yeah, we see what you mean that they aren't obviously intended to be listed together. Might be smart just to spin them into a separate title(s). Are you able to figure that out and submit new data for those Randall? -
Batman East Side Comics Special Editions
Mark J. Castaneda replied to Manuel J. Galceran's topic in Content and Corrections
If the interior is of Batman (2nd Series) #1, we would treat it like a facsimile variant which is a popular thing these days with older comics. I'll notify the editorial team to look deeper into this one and any other facsimile variants that have come out for this issue - we'll include them in the upcoming content update. -
Compressed backup saving TOO much space
Mark J. Castaneda replied to Adam Sternberg's topic in Tech Support
1st, try a simple computer restart to freshen up your computer resources. In ComicBase, try going into the File Menu>File Tools>Optimize - this will size down your db file making the compression process easier. Next time you go through the zip compression of your db, allow for about 5 min or so for the compression process to complete. *If you still have trouble, email our support team at support@comicbase.com -
Clean up for 02/07/2025 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
Definitely need confirmation that these Faro's Lounge state editions have no comic strip pages within. If anyone can assist with confirming that, please drop a response. thanks. -
@Evan Fix Are you still have any issues creating a new db with ComicBase Free?
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A simple computer restart may work too before trying the steps i noted before. Sounds like another program or process on your computer could be conflicting with the action your trying to perform
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I noticed the image was in png format which could be why its not dropping into the software correctly. I converted it to jpg and added it to our master db just fine, suggest you do the same.
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Top Gainers & Losers Report Does Not Provide Any Listings
Mark J. Castaneda replied to Steve McCarty's topic in Tech Support
Kurt, email our support team directly at support@comicbase.com and let them know what's going on your end. Also, use ComicBase Sidekick's 'Save to Cloud' feature to backup your database to your CB online account, the support team may need to inspect your database to replicate the problem to see what's going on with it. -
-Try uninstalling the ComicBase Free software -restart your computer -redownload the ComicBase Free setup file here: https://www.comicbase.com/mycb/Products/Free_2025.aspx -if you have any software security like Norton or MacAfee, temporarily turn it off (to ensure all system files get installed). Reinstall CB Free -See if the problem comes back next time you launch the software. If you still have trouble, message us back here.
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Try these steps: First, make sure you've installed CB2025 on the new computer. Next, follow these steps to transfer your database from your old computer to the new using a USB thumb drive: Launch ComicBase on your older computer and make sure your main database is loaded in Next, Go to the File > Save a Copy to save your database to the USB thumb drive. Give your database a new unique name so its easy to locate (ex: Dan's Comic Collection). Onced saved, safely remove the USB thumb drive from the older computer. insert the USB thumb drive in the new computer, Locate the database file on the thumb drive and copy it over to the following folder location: Documents \Human Computing\ComicBase Databases folder Once the database has been copied, double-click on it and it should automatically load into ComicBase 2025 on the new computer If you're still stuck and not able to proceed, feel free to give our tech support team a call at 408-266-6883 (M-F, 9am to 5pm PST)