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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. G.I. Joe, a Real American Hero *if a comic has a barcode, use that to search. With this comic, I'd suggest use the full barcode number on the front cover to get to the title and issue more efficiently; just type it into the main find box at the top of the CB software interface.
  2. Another user contacted us about this one, Red Calloway is not an actual creator/studio, thus the reason for the title name adjustment.
  3. we'll look into it. *If you have other pricing sources you can provide, please leave a comment with a link to them.
  4. curious what your txt file looks like (format and elements). Can you upload it for review OR email it to support@comicbase.com?
  5. Which ASM series are you talking about? To make it easier for us, please use the 'Request Price Check' option under the software's internet menu for stuff like this. We'll have our editorial team look further into it.
  6. can you provide the comic's complete barcode number?
  7. You're running into a problem that hasn't been reported on; you may have deeper issues going on with your computer. Give our lead programmer Pete a call at 408-266-6883 ext 403 for further assistance.
  8. just would like to confirm the steps you did... -uninstall your CB2022 edition -uninstall your CB2022 resource listing -uninstall your SAP Crystal Report listing (you noted you 'installed' it in your initial post) -lastly, download/install the revised CB2022 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx If those steps don't work, contact our team directly at support@comicbase.com
  9. I was curious and ran you're update settings back-to-back thinking maybe the 2nd update would case the problem but wasn't the case. Update didn't plug magazines back in. I'll let Pete know and see if he can think of anything that might be going on. BTW... Anyone else, have this problem?
  10. there's no way to cancel a search once you kick it off
  11. build 1702 is available, see if you get the problem with it
  12. I just performed an update with no magazines updates selected, agreed to have magazines removed, and it worked for me just fine. Am i missing something to replicate the problem?
  13. also, after you did the update, do you have a few example magazine titles that stuck around? Would like to see if get the same titles when i try.
  14. at this point, we just keep them the way they are in CB - we don't want to tweak and run the risk of changing users collection totals
  15. Also, you update through the main CB software AND CB Sidekick or just one of them?
  16. Can you screenshot your update settings? Would like to replicate every setting you go when you update.
  17. We may not have them in the database (at the moment). I'll let the Editorial Team know to look into adding them into this week's upcoming content update.
  18. Interesting (not sure if this is a bug). If you can replicate what you came across with reproducible steps let Pete know via Slack.
  19. should be fixed now; try to 'save to cloud' via Sidekick a fresh backup and it should show up under your account.
  20. Another user reported the same problem. I'll let Pete know to check into it when he gets back.
  21. No livestream this week (5/18/2022) - Pete's out of town
  22. thanks for the extra info. we'll need to list this only in 'comic books' then.
  23. still in the works. no solid date when it will be addressed at the moment.
  24. i'll let the programming team know
  25. Good points, I'll mention your reply to the programming team for them to have in mind. At the moment, there are no plans to tweaking the Add by Barcode process.
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