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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. yeah... look at the ComicBase Settings.ini file
  2. I'll notify our programming team to look further into it. Double-check the UserID saved in the software (internet menu>login information) isn't an email address. If you're curious what your UserID is, just check your online profile here: https://www.comicbase.com/mycb/Profile.aspx
  3. I'll notify our programming team to look further into it. What build version of CB2020 are you using btw?
  4. Seemed like the pattern as of late with these 'Giant' titles was there was a store variant (walmart or target) then regular comic shop release. Not the case with this title?
  5. download/install our latest revised build for CB2020 (v20.0.1.3010) which address server errors. You can get it from your online account here: https://www.comicbase.com/mycb/Registrations.aspx Restart your computer after installation and re-attempt what you were doing before with the software. If the trouble still occurs, please email us asap at support@comicbase.com.
  6. email us at support@comicbase.com and provide us your User ID & email linked to it. The support team can check if your account has anything wrong with it.
  7. thanks Rob. I'll adjust the title name for the upcoming content update.
  8. Hi guys, We recently made tweaks to our server that may have solved the problem. if anyone is still experiencing the remote server error, please email us at support@comicbase.com as we have a test build that may work for you.
  9. I''ll notify our programming team to investigate.
  10. If the problem is still lingering as of today, make sure you're running with our latest build for CB2020. The current build is 20.0.1.2878 which you can download here: https://www.comicbase.com/mycb/Registrations.aspx Also try restarting Sidekick (or restart your computer) then attempt to 'Save to Cloud' with Sidekick. If you still have no luck, please email us at support@comicbase.com, provide your UserID and we'll look further into it.
  11. I'll notify our programming team to look further into it. Email us at support@comicbase.com your UserID, your last contribution total, the last time you submitted (best guess) and brief details of how you typical submit corrections. Thanks.
  12. You haven't switched to a different User ID in the last 6 months have you?
  13. Our programming team did work late last night on our new server... is the error still occurring for anyone?
  14. Thanks for the heads up. Programming team is looking into it. I'll post when to retry to download it.
  15. I thought early on in this post discussion you were updating in the main ComicBase. I didn't realize the 'lock item...' options was missing in Sidekick until you mentioned it. I've notified our programming team of the missing option.
  16. Thanks for the heads up. We'll be keeping "DC Entertainment Essential Graphic Novels and Chronology" title and removing the "DC Essential Graphic Novels" title with our next content update.
  17. Apologizes, a result of our web server maintenance these past few days. You're than welcome to start up a new post if there's something worth being on the forums for future reference.
  18. -i recall seeing these back in the day when i was younger. I don't know if the 3 pack had specific issues in it or not -we are only tracking them as a single listing(#38-A) but you're more than welcome to track the 3-pack as a single listing in your database.
  19. Double-check your database list under Sidekick's settings>general tab is accurate. My guess there may be a database in the list that you don't use that has no stock in it, remove it from the list if so.
  20. our report processor looks to have caught up. If you don't see any recently uploaded reports, please try again now. Email us at support@comicbase.com if you don't see them.
  21. Our programming team in looking into it. This could be a result of our recent web server conversion. Team hopes to have it squared away in the next couple of hrs, try posting a new report around that time. If the problem still occurs, please email our team at support@comicbase.com, provide your UserID and we'll look into it further. *Also, take a look at the database(s) listed under your online profile is listed correctly. Feel free to remove any that are no longer valid for you so reports appear properly. https://www.comicbase.com/mycb/Profile.aspx
  22. Locate your original database file and load it into CB2020. The db will go through a 1-time conversion to the new cbdb format; which on average takes about 5 minutes. Once done, you should be good to go.
  23. is your removable drive always plugged in before you start up the software? Also, i've seen some computers reassign plug-in drives with a different drive letter; if that's the case with you that could be the trouble because the backup path that was set before isn't matching up.
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