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Everything posted by Mark J. Castaneda
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for stuff like this, use the 'Submit New or Corrected Data' option under the software's internet menu and after you make the change in your database... its a great way to send us needed changes to our editorial team (rather through the forums).
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Magazines: Star Wars Insider
Mark J. Castaneda replied to Michael Jacobson's topic in Content and Corrections
Anyone have scans of the correct covers without any watermarks? We're unable to find any online at the moment ? -
go ahead and create what's needed then send a correction for it; the editorial team will take a look at what you got. The current image we have is for HC-2?
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to adjust you dbs in the mobile app, head here: https://www.comicbase.com/mycb/Profile.aspx under the Known Databases section, remove any database you wish the mobile app not to track
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Sidekick cloud backup - account login error
Mark J. Castaneda replied to Chris Wong's topic in Tech Support
Pete's currently working on a problem with our automated report processor for the past few days that's been very troublesome. No real time table when it'll be fixed but hoping things get rectified asap. -
CB2021 - installation/start up trouble
Mark J. Castaneda replied to Mark J. Castaneda's topic in Tech Support
you're gonna want to be running a PC with Windows 10 (64-Bit) for CB2021 to work. We don't support Windows 7 anymore. -
Spawn #10 Kickstarter products
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
Do you have a cover scan of #10-K btw? -
Spawn #10 Kickstarter products
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
go with the next letter variant available. Be sure to describe in the notes its title name noted by the indicia. Include also as brief as you can what the contents of the issue contains. -
Clean-up for 4/29/2021 update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
just to clarify, this is 2 separate issues OR one a 1st print and the other a 2nd print? If the binding for both is Staple, adjust the Binding type to 'Staple Bound' -
Cannot Submit New or Corrected Data
Mark J. Castaneda replied to Scott Edwards's topic in Tech Support
Hey Scott, that's all the ideas I got. Other things that could be worth looking into... -a different software security program could be blocking; i've seen it happens with other users who didn't realize they had more than 1 installed/running. -if you're on a protected network - this kinda thing happens on a company network where they restrict certain employee internet privileges. Highly unlikely on a home network but you never know if it could be set. -using an outside/public wi-fi connection. The connection is so low/bad it can't do certain internet actions as well on a home network connection. -review you network settings just to make sure its not set too high where it blocks out certain internet actions -if you're on wifi, see if you can test the problem with a standard wired connection. -
Spawn #10 Kickstarter products
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
thanks. these should be added with the upcoming update. Still not sure what to call the supplemental book yet, i'll need to ask Pete his opinion -
Cannot Submit New or Corrected Data
Mark J. Castaneda replied to Scott Edwards's topic in Tech Support
This worked with another user with different CB internet feature you guys might want to try... head to your online account here and update your password: https://www.comicbase.com/mycb/ChangePassword.aspx *password requirements -only use letters and numbers; no special characters -at least 6 characters in length -include at least 1 capped letter and 1 number after updating the password, in the ComicBase software, go the internet menu>login information and enter your revised login credentials. See if that helps when you try to submit corrections. -
Hellraiser (BOOM! 2011) online #0 issue
Mark J. Castaneda replied to Michael Jacobson's topic in Content and Corrections
there is a new Digital (Dig) Item Variation you can select if you have the latest build for CB2021. Sounds like this issues should be set as #0-Dig -
This looks like it should go back to comics. When we did our initial scrub of moving titles to different categories before the recent AtomicAvenue.com website update; our editorial team might have anciently moved some titles over to Books when they should have stayed. If you notice any more that are questionable, please let us know.
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Hellboy (Pocket Books) clean-up
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
A user submission created the Hellboy (Pocket Books) title. Sounds like they were wrong to list it the way its set up currently. Best thing would be to delete the title then create separate titles for what you noted. Expect to see the changes in our next content update. -
Programming team had to restart Jimmy last night so there's a batch of users reports that need to get processed. Check back in a hour (maybe 2) and see if yours shows up.
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We'll notify the programming team to take look at it.
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Green Lantern (7th Series)
Mark J. Castaneda replied to John R. Costa's topic in Content and Corrections
you're at the indicia for #1 of the title? -
Beasts of Burden: The Gathering Storm
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
Thanks for the clarification. -
CB 2021 v21.0.1.1721 not making backup
Mark J. Castaneda replied to Stephen J. Weihman's topic in Tech Support
seems to working okay for me when i exit either by File Menu>Exit OR hitting the X button at the top-right of the main interface window. You exiting one of those 2 ways? And what edition are you running...Archive, Professional or Express? -
Can you import an old db into the 2021 version?
Mark J. Castaneda replied to Richard D. Gregorio's topic in Tech Support
If the back you have is in the old .cba format; it should be convertable with CB2021 -
Spawn #10 Kickstarter products
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
let me draft out what we're thinking for these... Example for Cover A: -The notes for these should be look something like "Remastered Edition Cover A; includes supplement book"; item number should be set to #10-A -if there's a gold cover for this Cover A; then set the item number to #10-A-2; notes should state "Remastered Edition Gold Cover A; includes supplement book" -the rest of the variants would follow this pattern Thoughts? *for the supplement book not sure what to set this as just yet; we don't think 'ashcan' is a good fit. How would you describe the contents for this? Mostly text and design commentary?