Login problem and Error when updating

[Gregg Anderson]

Okay...everytime I go to update my reports online (through the comic base program)I get a login error.  This seems to happen too often.  My login is correct.  How do I fix it?  I've reset my password, there is no option to add my email instead of a User ID.  I've tried to see if i can change my user ID to no avail.  Very frustrating as I update my collection frequently and need correct info on the go.

The other is when I go to update my database through the Sidekick I get this error(Picture #2) and it says this...

Now I couldn't seem to copy and paste the text which I'm sure you need but I will try... but in the meantime little help with these problems??

-Gregg

Edited January 22, 2020 by Gregg Anderson

[Mark J. Castaneda]

Hi Greg,

our team just finishing up a web server upgrade late last night. I'm told it could have been the reason for the trouble; the upgrade is completed so try again what you were attempting to do. If you still have trouble, please email us at support@comicbase.com so they can address any lingering trouble. Thanks.

[Todd E. James]

I am still having the same issue trying to save a report to the web.  I have verified I am logged into the comicbase.com website, as a test, and everything else seems to communicate fine.  Sidekick says I pulled this week's update overnight without error.  Any ideas for me to try?

 

[Charles M. Doyle Jr]

I got this error after upgrading to ComicBase 2020 because my password contained special characters.

[Mark J. Castaneda]

3 hours ago, Todd E. James said:

I am still having the same issue trying to save a report to the web.  I have verified I am logged into the comicbase.com website, as a test, and everything else seems to communicate fine.  Sidekick says I pulled this week's update overnight without error.  Any ideas for me to try?

 

I don't think this has anything to do with your user login credentials, this sounds like a connection problem to our server. We did a lot of maintenance with it these past few days and I wonder if something is off. 

Just in case...

-Verify your UserID is saved in the software ok (internet menu>login information). It it saves with no error then you're good with that

-next try to 'save to web' a new report (ex: Collection Report). If an error pops up, please contact us directly at support@comicbase.com OR call us at 408-266-6883 and we'll address it asap.

[Gregg Anderson]

I get this error now when trying to save a report to the web.

[Mark J. Castaneda]

Not getting the trouble today...

give it another try when you get the chance, if the problem still occurs, please email us asap at support@comicbase.com, provide your User ID and we'll have the programming team investigate.

[Scott J. Promish]

I am getting that error and I am not even doing anything in ComicBase.  Just sitting here minding my own business and it popped up.

[Mark J. Castaneda]

Our programming team did work late last night on our new server... is the error still occurring for anyone?

[Brad Heitz]

Still getting the same error when trying to save the database to the cloud.

[Mark J. Castaneda]

If the problem is still lingering as of today, make sure you're running with our latest build for CB2020. The current build is 20.0.1.2878 which you can download here: https://www.comicbase.com/mycb/Registrations.aspx

Also try restarting Sidekick (or restart your computer) then attempt to 'Save to Cloud' with Sidekick.

If you still have no luck, please email us at support@comicbase.com, provide your UserID and we'll look further into it.

 

[Gregg Anderson]

Updated and get this error...

[Mark J. Castaneda]

I''ll notify our programming team to investigate.

[Peter R. Bickford]

Hi Gregg,

Looking at the server, I'm seeing a certain number of dropped connections--likely firewall-related. We are testing a new version of the program which switches up the way files are saved to the server and should be less troubled by firewalls--please get in touch with me directly if you (or anyone on this thread) would like to try it out. It's a huge change in connectivity, so I'd like to get as much testing from folks with various security/firewall/networking issues into play on it as possible before we make it part of the general release.

-Pete

[Mark J. Castaneda]

Hi guys,

We recently made tweaks to our server that may have solved the problem. if anyone is still experiencing the remote server error, please email us at support@comicbase.com as we have a test build that may work for you.