Gregg Anderson Posted January 22, 2020 Share Posted January 22, 2020 (edited) Okay...everytime I go to update my reports online (through the comic base program)I get a login error. This seems to happen too often. My login is correct. How do I fix it? I've reset my password, there is no option to add my email instead of a User ID. I've tried to see if i can change my user ID to no avail. Very frustrating as I update my collection frequently and need correct info on the go. The other is when I go to update my database through the Sidekick I get this error(Picture #2) and it says this... Now I couldn't seem to copy and paste the text which I'm sure you need but I will try... but in the meantime little help with these problems?? -Gregg Edited January 22, 2020 by Gregg Anderson Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted January 22, 2020 Share Posted January 22, 2020 Hi Greg, our team just finishing up a web server upgrade late last night. I'm told it could have been the reason for the trouble; the upgrade is completed so try again what you were attempting to do. If you still have trouble, please email us at support@comicbase.com so they can address any lingering trouble. Thanks. Link to comment Share on other sites More sharing options...
Todd E. James Posted January 24, 2020 Share Posted January 24, 2020 I am still having the same issue trying to save a report to the web. I have verified I am logged into the comicbase.com website, as a test, and everything else seems to communicate fine. Sidekick says I pulled this week's update overnight without error. Any ideas for me to try? Link to comment Share on other sites More sharing options...
Charles M. Doyle Jr Posted January 24, 2020 Share Posted January 24, 2020 I got this error after upgrading to ComicBase 2020 because my password contained special characters. Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted January 24, 2020 Share Posted January 24, 2020 3 hours ago, Todd E. James said: I am still having the same issue trying to save a report to the web. I have verified I am logged into the comicbase.com website, as a test, and everything else seems to communicate fine. Sidekick says I pulled this week's update overnight without error. Any ideas for me to try? I don't think this has anything to do with your user login credentials, this sounds like a connection problem to our server. We did a lot of maintenance with it these past few days and I wonder if something is off. Just in case... -Verify your UserID is saved in the software ok (internet menu>login information). It it saves with no error then you're good with that -next try to 'save to web' a new report (ex: Collection Report). If an error pops up, please contact us directly at support@comicbase.com OR call us at 408-266-6883 and we'll address it asap. Link to comment Share on other sites More sharing options...
Gregg Anderson Posted January 25, 2020 Author Share Posted January 25, 2020 I get this error now when trying to save a report to the web. Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted January 27, 2020 Share Posted January 27, 2020 Not getting the trouble today... give it another try when you get the chance, if the problem still occurs, please email us asap at support@comicbase.com, provide your User ID and we'll have the programming team investigate. Link to comment Share on other sites More sharing options...
Scott J. Promish Posted January 29, 2020 Share Posted January 29, 2020 I am getting that error and I am not even doing anything in ComicBase. Just sitting here minding my own business and it popped up. Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted January 29, 2020 Share Posted January 29, 2020 Our programming team did work late last night on our new server... is the error still occurring for anyone? Link to comment Share on other sites More sharing options...
Brad . Heitz Posted February 1, 2020 Share Posted February 1, 2020 Still getting the same error when trying to save the database to the cloud. Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted February 3, 2020 Share Posted February 3, 2020 If the problem is still lingering as of today, make sure you're running with our latest build for CB2020. The current build is 20.0.1.2878 which you can download here: https://www.comicbase.com/mycb/Registrations.aspx Also try restarting Sidekick (or restart your computer) then attempt to 'Save to Cloud' with Sidekick. If you still have no luck, please email us at support@comicbase.com, provide your UserID and we'll look further into it. Link to comment Share on other sites More sharing options...
Gregg Anderson Posted February 3, 2020 Author Share Posted February 3, 2020 Updated and get this error... Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted February 4, 2020 Share Posted February 4, 2020 I''ll notify our programming team to investigate. Link to comment Share on other sites More sharing options...
Peter R. Bickford Posted February 4, 2020 Share Posted February 4, 2020 Hi Gregg, Looking at the server, I'm seeing a certain number of dropped connections--likely firewall-related. We are testing a new version of the program which switches up the way files are saved to the server and should be less troubled by firewalls--please get in touch with me directly if you (or anyone on this thread) would like to try it out. It's a huge change in connectivity, so I'd like to get as much testing from folks with various security/firewall/networking issues into play on it as possible before we make it part of the general release. -Pete Link to comment Share on other sites More sharing options...
Mark J. Castaneda Posted February 5, 2020 Share Posted February 5, 2020 Hi guys, We recently made tweaks to our server that may have solved the problem. if anyone is still experiencing the remote server error, please email us at support@comicbase.com as we have a test build that may work for you. Link to comment Share on other sites More sharing options...
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