Gregory Hecht 9 Posted July 1, 2020 Share Posted July 1, 2020 I have recently started to encounter a problem where my ComicBase Mobile app will not open properly. I get the opening load screen and that hangs there for a time, and then crashes. I tried rebooting the phone as well as deleting and then re-downloading the app. I am running iOS 13.5.1 on an iPhone XS Max. Link to post Share on other sites
Peter R. Bickford 11 Posted July 2, 2020 Share Posted July 2, 2020 Hard to say: The app hasn't been changed for quite a while, and continues to run fine on the iOS devices I have in here (iPad, older iPhone) to test with. If this is a crash related to a specific report, I'd suspect memory, but if it's crashing just upon login/displaying the main screen, it'd seem to be a phone-related issue (unless other folks with the same config are also hitting this, meaning that it might be related to a system update of some sort) -Pete Link to post Share on other sites
Gregory Hecht 9 Posted July 2, 2020 Author Share Posted July 2, 2020 5 hours ago, Peter R. Bickford said: Hard to say: The app hasn't been changed for quite a while, and continues to run fine on the iOS devices I have in here (iPad, older iPhone) to test with. If this is a crash related to a specific report, I'd suspect memory, but if it's crashing just upon login/displaying the main screen, it'd seem to be a phone-related issue (unless other folks with the same config are also hitting this, meaning that it might be related to a system update of some sort) -Pete I was getting the light blue loading screen with the HR superdude icon and "ComicBase Mobile" logo. That screen would hang for a while, then it would crash out. Not that I am complaining, but the problem mysteriously vanished at some point today. When the app is loading, I assume that it needs to call on the HR servers. Is it possible that there was a server issue of some sort going on yesterday at around the time that I posted the issue? Link to post Share on other sites
Mark J. Castaneda 12 Posted July 6, 2020 Share Posted July 6, 2020 hard to say... if you notice this again, email us at support@comicbase.com for a more immediate response by our team. Link to post Share on other sites
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