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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. I'm running into the same trouble you're having with the backup you uploaded. Forwarding it up to our programming team to take closer look at what's going on with it
  2. We'll take a look at the backup you uploaded and let you know what we find.
  3. are you using the latest build for CB2020 (20.0.2.3157) that we released today? If not, you can download it from your online account here: https://www.comicbase.com/mycb/Registrations.aspx if the problem still occurs, please email our support team at support@comicbase.com. Include detailed steps to produce the error and provide any screenshots you can of the trouble.
  4. Do you have recently dated backup that you can load into the software and see if it has the same trouble yet? If you don't a have a back up to fall to, email our support team at support@comicbase.com and let them know the situation. They will most likely need to get your database in-hand so they can see what the trouble is. You can use ComicBase Sidekick's 'Save to Cloud' option to upload the database to your online account for them to inspect.
  5. we noticed you have backup database (dated 2/23/2020) saved to your online account. We'll try to update it and see if we can replicate the trouble. We'll be in touch.
  6. Try going into the File Menu>File Tools>Optimize Database. Afterwards, try to update again. Let us know how you make out.
  7. Hey Chris, CB2015 support/development has been ceased for awhile now. Consider upgrading to the new CB2020 version which you get a discount for. You can upgrade here: https://www.comicbase.com/mycb/Registrations.aspx
  8. -try another usb port just in case it's a power issue with current port its plugged into. -You can also try another computer just to test the trouble is not specific to the computer If the problem is in fact the scanner itself, please email our support team at support@comicbase.com, provide your original order number the scanner was placed under and they can advise you further on what can be done.
  9. you will have to manually convert the listing to the 'book'media type (under the Edit menu). The software doesn't auto-convert it over because you had something in-stock previously under the previous media category.
  10. make sure you've checked the 'preview before printing' box before you hit the 'Sell' button. The following preview window that pops up should allow you to print out.
  11. Usually the printer should come with driver support/software to properly link it to your computer. You could even consult the maker's website for that kind of stuff. Once you successfully add it, it should be an option for you to choose when you print.
  12. we'll need to add it in for the next content update. thanks for the heads up.
  13. will adjust for the next content update. thanks.
  14. good catch; we'll adjust the master DB. So it looks like there's no issues for the 5th series past #83.
  15. make sure you're using our revised CB2020 program installer (v.20.0.1.3010). Just head to your online account to download/install it: https://www.comicbase.com/mycb/Registrations.aspx
  16. *make sure downloaded/installed the revised CB2020 program installer (v20.0.1.3010) from your online account: https://www.comicbase.com/mycb/Registrations.aspx after inputting your books into the Add by Barcode screen (Ctrl+I), make sure you check the 'Display items after saving' option at the bottom of the window then hit 'Save'. The main interface window will then display all the comics you just batched in. Go the Edit Menu>Select All (Ctrl+A) to highlight all items in the list. Go back the Edit Menu>Quick Change. You can then apply a multi-edit to the items selected.
  17. Hi John, we'll plug these in over the next few days. thanks for the heads up.
  18. we'll need to correct the UPCs for #2/A (ending in -211) and #2/B (ending in -221) for the next content update.
  19. make sure you're using our revised CB2020 program installer (v.20.0.1.3010). Just head to your online account to download/install it: https://www.comicbase.com/mycb/Registrations.aspx
  20. after a phone conversation, the new name must be enter in under the 'Item Field' section of the Custom Fields Setup window (not under 'Title Fields' section). The name of the custom field will then adjust what you set it to in the main screen grid view.
  21. thanks for the heads up. We'll add #751 & #752 to this week's content update available later in the week.
  22. email us at support@comicbase.com. provide your name, user id, all email addresses you may have used with us in the past and we'll look further into it for you.
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