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Everything posted by Mark J. Castaneda
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Lables Dates, Barcode and Barcode Nomenclature.
Mark J. Castaneda replied to Ronald Lashley's topic in Feature Suggestions
Spoke with our programming team; after some digging through the full manual, that DX (Mark1) doesn't look to support the Codabar code that you need in order to read those print out label barcodes unlike later models we carry 😞 -
Odd, not sure what the trouble would be in your case (not getting reports of the same problem for any other user lately). I'd try this... -Go into your Windows settings and uninstall ALL listings of ComicBase from your App list. If you got older versions still installed, uninstall them too. -download/install the latest version of the CB2023 Program Installer from your online account here: https://www.comicbase.com/mycb//Registrations.aspx -restart your computer afterwards and see how the software performs If the problem still occurs, give our tech support team a call. They can setup a remote help session if needed to get you going properly.
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try updating your password here: https://www.comicbase.com/mycb/ChangePassword.aspx password tips: -at least 6 characters in length -include at least 1 number, 1 capped letter, & 1 special character Afterwards, update your login credentials in the software (internet menu>login information).
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Lables Dates, Barcode and Barcode Nomenclature.
Mark J. Castaneda replied to Ronald Lashley's topic in Feature Suggestions
I should have asked earlier... you got the most up-to-date build for the CB2023 software? If not, download/install the revised CB2023 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx create a fresh label afterwards and see if it will scan. Hopefully that works for you. If not, contact our support team directly at support@comicbase.com. Take a photo of the model scanner so they have any idea which one you got so they can help you further. -
In the case of a 4th edition 1st printing for MMW The Amazing Spider-man; we're thinking go with the next available letter variant - so 1/B. Naturally, use the notes field to mention its a 4th edition, 1st print. Download the line, if a 2nd print comes out for the 4th edition then we could set that as #1/B-2.
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Lables Dates, Barcode and Barcode Nomenclature.
Mark J. Castaneda replied to Ronald Lashley's topic in Feature Suggestions
Wonder if the scanner is the problem... Are you able to launch a basic Word or Text document, grab a few comics and test scan multiple times? The goal is to test whether the scanner is picking up all digits every time you scan. If its inconsistent then the scanner could be on its last legs and needs to be replaced. -
Grim Reaper Report for 07/2023
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
thanks for the info -
Lables Dates, Barcode and Barcode Nomenclature.
Mark J. Castaneda replied to Ronald Lashley's topic in Feature Suggestions
you might want to find the code to reset the scanner entirely then re-setup with the codes we provided. *The Technical User Manuals we have on our website may have the 'Codabar' code you need to program in. -
at the moment, the labels are a fixed format depending on your label type/brand. Can you sketch your idea out so the programming team can picture what you got in mind?
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Lables Dates, Barcode and Barcode Nomenclature.
Mark J. Castaneda replied to Ronald Lashley's topic in Feature Suggestions
if you still have the original manual it came with, see if there's a 'CODABAR' code you can program in. -
Lables Dates, Barcode and Barcode Nomenclature.
Mark J. Castaneda replied to Ronald Lashley's topic in Feature Suggestions
does your scanner have the 'CODABAR' type programmed in to read those label barcodes? *if you're using our current model scanners, it should be mentioned on the setup sheet. Here's a link to setup sheets if you need it: https://www.comicbase.com/mycb/Products/barcodesetup.aspx -
Clean up for 07/06/2023 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
thanks for the heads up; i'll let the editorial team know to make the necessary adjustments -
Diamond provided us the wrong title name. It was corrected with yesterday's content update.
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Subscription reminder will not stop poping up
Mark J. Castaneda replied to Thomas Boucher's topic in Tech Support
If you're expired, it will pop-up every time you start up; its a 'As-Designed' prompt like many other subscription based software programs. -
Clean up for 06/15/2023 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
we've fixed them in our master, you may have to manually adjust the capitals in your database -
ComicBase 2023 Sidekick - Unhandled exception
Mark J. Castaneda replied to Samer Meshreki's topic in Tech Support
-Fully exit out of Sidekick -press and hold down the 'Ctrl' key on your keyboard then start up the main ComicBase software, this should force a reindex on your 'ComicBase Database' file. -go into the software's internet menu>check for updates to apply the latest content update to it. If it goes smoothly then you should be okay. If you still have trouble, please contact our support team directly at support@comicbase.com OR 408-266-6883- 7 replies
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- comicbase 2023 4k archive edition
- build 2209
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(and 1 more)
Tagged with:
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if you have any weblink(s) to show this selling or sold for higher please provide them and i'll share with the editorial team.
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I'll let the editorial team know to look into current value for Infinite Crisis #5. thanks for the heads up.
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Clean up for 06/15/2023 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
good catches. thanks -
ComicBase 2023 Sidekick - Unhandled exception
Mark J. Castaneda replied to Samer Meshreki's topic in Tech Support
the email for pete is correct. If your firewall is off, then it could be some sort of protection software blocking outgoing uploads and messages. You might also see if resetting your modem could help. Also visit Speedtest.net, and see if you're getting any kind of upload speed issues. If you still have trouble, you can give Pete a call directly at 408-266-6883 ext 403- 7 replies
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- comicbase 2023 4k archive edition
- build 2209
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(and 1 more)
Tagged with:
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Clean up for 06/01/2023 content update
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
Resend the Simpsons listing. -
Issues with parsing Indicia
Mark J. Castaneda replied to Fred Slota's topic in Content and Corrections
Shared your post with our editorial team... The very recently released 'Dawn of DC Primer' and 'Dawn of DC Knight Terrors' titles can be adjusted as you proposed. The others have been in the database too long at this point, adjusting the title names/issue designations would change users' collections. They will stay as is. Your points on everything will be kept in mind as we index future releases going forward. Thanks for sharing. -
Thanks for the heads up Steve, i messaged our programming team to look into it. Hope to have it resolved by end of day. Sorry for the inconvenience.