Mark J. Castaneda

can you screenshot the options you picked prior to hitting the export button so we can replicate the problem? also, what build number are you using for the software? to check, in the software, go the help menu>about comicbase. You want to be running CB2021 (v21.0.0.1335) which you can get from your online account here if you're running an older version: https://www.comicbase.com/mycb//Registrations.aspx

if you removed them on your My Account>Profile page on comicbase.com they can reappear if you load them into the software again OR if Sidekick still has those dbs in its database list. *You can remove unwanted dbs Sidekick auto-manages in its Settings (General Tab)

not getting the problem on my end working from home. please mention to Pete on Slack

go to My Account>Profile on our website to remove dbs you don't want the mobile app to track

thanks for the info. we'll adjust it.

good catch. we'll get that fixed. thanks.

thanks for the info Tim

you have program already installed to read cbr files?

Hey Shawn, not sure if you called into our support team yet but feel free to do so. Our lead programmer Pete may be the guy to talk to in your case (408-266-6883 ext 403)

We have been doing some pricing clean up in the past couple of months. We'll be posting a new content update today in the afternoon/evening hrs. See if it adjusts your values afterwards. If things still look off, contact our team at support@comicbase.com and let them know your observations.

We noticed you have 3 database files associated with your account. The db file named 'Complete Collection 2021' has no reports under it at the moment. Have you tried using the Reports Menu in ComicBase to 'Save to Web' a new report for this db? You'll also want to make sure you add that db file to Sidekick' Settings (general tab) so it does auto-report for you.

Scott, what menu are you selecting this option from? *New Content update for this week will be posted later today.

what version and build number are you using for ComicBase? what file type is the media file in?

Try to post your comics for sale again Jeff (You may have tried during server maintenance hours) If you have trouble, please email our support team at support@atomicavenue.com

thanks for the info. do you happen to know the barcode number for part #2 and #3?

thanks Joel for the info on this.

Take a look at this article we wrote up relating to this problem:

email our support team with this info and they can look further into it for you: support@comicbase.com

We'll look into the pricing for you.

thanks for the heads up. We'll add it to this week's content update. Do you happen to own it? Wondering what the official title name is stated on the interior indicia (fine credits) page.

thanks for the heads up. We'll adjust it for our next content update.

This particle article was originally pulled from a newsletter that Pete wrote that's worth sharing. If you ever get errors using the ComicBase software with errors relating to your database being locked or busy, read on... There's also a YouTube Video Pete discusses this here: https://youtu.be/YhZMB3SWci8?t=2031 Using ComicBase with Dropbox, Google Drive, or OneDrive Spoiler Alert: OneDrive Pulls Some Sneaky Stuff that Can Cause Trouble If You're Not Careful! With ever-increasing speeds for internet speeds, cloud backup solutions such as Dropbox, Google Drive, and Microsoft's OneDrive are becoming increasingly popular--sometimes they're even pre-installed on new computers, or auto-installed when you activate other software like Office 365. What all these programs are designed to do is to automatically back-up and sync certain folders on your computer to a server somewhere, so that you can easily share files with others, or have a backup in case something happens to your computer's hard drive. Basically, just by copying files to particular folders on your hard drive, the sharing software takes it as a signal to upload it to the server. Similarly, it'll automatically download a copy from the server if it sees that the copy on your hard drive is older than what the server has. Most of these sharing programs use a separate folder as their magical "synched" folder. I.e., the "Dropbox" folder if you use Dropbox--so you'd have to intentionally copy something into that folder if you wanted to have the service manage it. Unfortunately, Microsoft OneDrive, as it frequently comes preinstalled, will attempt to take over your main Documents folder without asking--even going so far as to remap the content from your Documents folder into a special "OneDrive\Documents" folder. This can be a real problem for ComicBase users, since the ComicBase Database typically resides inside the Human Computing\ComicBase Databases folder inside your Documents folder. This means that OneDrive will often take control of that folder and start backing it up every single time you open a ComicBase Database. Important: Don't Put Your Active Database in the Synched Folder Since database files tend to be quite large (in ComicBase's case, almost 1 GB in size), and they change every time you open or use them to make even the smallest change, having your active ComicBase Database file in a synched folder like this will result in a huge amount of network activity. Moreover, since databases are loaded in pieces from disk into memory as they're used, the disk copy being backed up is likely not a complete picture of your database--it may not even be an openable copy--so all that network activity is generally for nothing until the database is closed. The real danger, however, comes if your computer's clock gets out of sync with the clock on the OneDrive (or Google or Dropbox) server. In that cases, the server could conclude that the copy of your work they already have on their server is more recent than the one on your local computer, and attempt to sync up the server copy over your local copy, effectively throwing out the work you just did on your local computer. If you decide to use one of these services with ComicBase, be sure to avoid letting it sync the folder your have your active database in. In OneDrive's case, go to the OneDrive control panel and either turn off synching of the Documents folder, or move your ComicBase Database to a location which isn't being directly synched by OneDrive. If you'd like to direct your ComicBase's Backups (under Setup > Preferences in ComicBase) to a folder that one of these services syncs, that's just fine--in fact, it could be a great backup for you in case your computer's drive fails. Just don't let them directly sync the folder which contains your main ComicBase Database. It's Your Computer Please reach out to your sync service's support desk for more information on using it, but also remember that if a cloud sync service like Google Drive, OneDrive, or Dropbox came preinstalled on your new laptop, there's no requirement to use it all. With any pre-installed software, it's a good idea to ask yourself whether you really wanted to use it in the first place--and go and and uninstall it if not.

at the moment, auto-reports are generated for all media categories. I will mention to our programming team if that can be tweaked in the future.

You can try Yes; maybe it will install. NOTE: Windows 7 is no longer a supported platform for us; particularly for CB2021. You may want to consider upgrading your OS to Windows 10 for software to install like it should.

Also, one thing i'm curious is this custom field set to be 'visible' so it shows up on the main grid? To check, under the Setup Menu>Columns to View - make sure you check visible that field so its shows up in the main grid.