Collection Statistics Value Range issue

[Timothy S. Kilbreath]

Hi.  First time caller, long time listener.  I have noticed for a while now an issue with the Collection Statistics.  When I go to breakdown by Value, I can click on any of the rows and it will show the comics in the value range, EXCEPT when I click on the row labeled "Between $1,000 and $2,499".  It says that I have 5 comics in that range, and I have verified that I have at least some of those, but I get an error message that says "No matching items were found."  Any ideas? I am using ComicBase 2021 Archive Edition v21.02.1790 on a Windows 10 computer.

 

Edited June 6, 2021 by Timothy S. Kilbreath
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[Steven L. Dasinger]

First, let's check to see if a normal find works.
Do a Find for Item Field: Price
Choose 'Is Between' from the drop-down box.
Enter 1000.00 and 2499.99 in the two boxes.
Run this.
If you get 5 issues displayed, then the find is working and something about the ComicBase Statistics isn't working.
If you get the same 'No Matching Items were found', I would try using File->File Tools and Rebuild Lists. Specifically Item Information but it won't hurt to run the first 3 or 4 items.

After that, check the Find again (either with Find or in ComicBase Statistics.

PS I tried the ComicBase Statistics find for Value and my Archive Edition v1827 seems to work.

[Gregory Hecht]

Have you carried out a "Rebuild Lists" operation lately?  Doing this can resolve a number of problems where specific pieces of data in your database aren't properly retrieved.  

EDITED TO ADD:  And I see that Steven already suggested that  

[Timothy S. Kilbreath]

Hi again.  Okay, I was able to use normal Find and get the five comics to come up.  After that, I ran the first 3 items in File Tools and Rebuild Lists.  Find still works, but the ComicBase Statistics won't pull up that range.

[Steven L. Dasinger]

Not sure this will help, but can you update to the same version (v1827) as I have (and it works on my computer)?

If that doesn't help, you may need to email support at support@comicbase.com.

[Timothy S. Kilbreath]

Hi again.  Okay, I just updated to version v21.0.2.1851, and I still have the same problem.  I guess I will send an email to support, although I have sent emails there in the past and never received a response.

[Mark J. Castaneda]

Hi Timothy, can you email us a link to your current database (or use Sidekick's save to cloud option)? We'd like replicate the trouble you're running into with your database. Please email our team at support@comicbase.com when you get this done so our team can look into the trouble for you.

[Timothy S. Kilbreath]

Hi Mark, and happy 4th of July.  I just sent my email to support.  I'm just not sure how to get my database to you.  I saved the most recent one with Sidekick to the Comicbase server.  Let me know if I can do anything else to help.  And sorry for not getting back to you sooner.  Work has just been wearing me out.

[Mark J. Castaneda]

forwarded your email to programming team for them to look at the trouble you found.

[Peter R. Bickford]

Thanks for that. The problem was specific to counting the results of the "Current value" where conditions weren't NM. Fixed in build 1858, available now.