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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. if you haven't already, you'll want to hit 'Yes' to fix the problem the software has found. If you need further tech support, please email us at support@comicbase.com
  2. make sure you're using our revised CB2020 program installer (v20.0.2.3663) that you can download/install from your online account here: https://www.comicbase.com/mycb/Registrations.aspx *be sure to turn off any software protection programs like Norton or MacAfee before you run the installer as they can sometimes block a full installation. If you still have trouble, please email us at support@comicbase.com for more immediate response from our tech support team.
  3. hard to say... if you notice this again, email us at support@comicbase.com for a more immediate response by our team.
  4. that é character is definitely the problem. I'll notify our programming team to look further into it. Feel free to email us covers to support@comicbase.com
  5. Thanks Steve for letting Pete (our lead programmer) know via Slack what's going on with this one. He mentioned this one a bit more complex... we hope to figure things out in the coming days.
  6. Maybe a good time to optimize your computer (empty recycle bin, defrag your drive(s), etc.) - you may gain some speed/performance afterwards.
  7. Thanks for point out Phantom (1st series), looks like that we'll need to be modified.
  8. typically, whoever starts the title will be the set publisher. If a publisher changes at some point, we use the notes field to indicate the new publisher is takes over.
  9. Installing on 2 different computers is okay. If you plan to use 1 database file to inventory your collection on more than 1 computer, you wanna be sure to load that db on the computer your working on. Storing the db on a flash drive and plugging it into the computer you wish to work on would be a way to do this.
  10. If your db is on a non-SSD (solid state drive) i could imagine some slow performance as the db writes to it when you exit out of CB. If you got other processes/programs running too as you exit out that could also you slow down
  11. Thanks for the extra info. We'll bring this up to our editorial team and see how they want to approach the New Yorker.
  12. With the software closed, open up a Windows File Explorer window and browse to your documents/human computing/comicbase databases folder - locate the db you're using and rename it (ex: Database 1). Once you finish renaming it, double-click on the renamed db itself so you force it to load into the software under the new name. Repeat this process with the other computer and its db but of course give the db different name (ex: Database 2).
  13. our current approach going forward with adding in new magazines into the database can be found here: We used this format with recently added magazine titles like Time Magazine and Life (Time) which use a multiple volume issue scheme We're not too familiar with The New Yorker and how they handles their issues. Any online resources out there that archive past issues where we can investigate further?
  14. In the software, go the File Menu>Open - load in a different db. NOTE: Be very careful that whenever you post or deduct items for sale that you load in the correct db. Failing to do so may cause you to have discrepancies with what you offer online for sale on AA; you wanna avoid cancelling sales and issuing refunds which can hurt your seller rating. A good way to avoid any trouble is to launch ComicBase, go the internet menu>check sales and purchases (to deduct any AA sales). Follow that with going back into the internet menu>sell to post you db in its revised state back to AA (so you don't accidentally sell something no longer instock). Do this for each db you decide to sell with on AA.
  15. got the trouble to replicate on my end. I'll report it to the programming team to look further into it.
  16. i set my ComicBase Preference settings to match what Steve noted, what do i do next to replicate the problem?
  17. 2 ways to find the desired database: -Go to the File Menu>Open - browse for the desired db if you know where its located. OR -File Menu>File Tools>ComicBase Database Manager - this will list all the databases on your computer and give you instock number for each found; you'll probably want to go with the largest number to load into the software.
  18. can you screenshot your ComicBase Preferences Window? would like to see exactly how that's setup for you.
  19. the title Marvel Collector's Edition: X-Men is where you tracked some Pizza Hut issues in the past. Not sure if the comic in question falls into this series or should be its own title instead. Any indicia (fine credits page) inside this that states the official title name? It has a comic strip and pinups?
  20. i'm not able to replicate the trouble on my end unless you have specific steps for me to try.
  21. Hey Rob, if you haven't already... use Slack for this kind of question. Pete is more likely to answer it.
  22. currently in our Master DB, we only have #5, #5-A, #6, and #6-A; no B covers for these issues. They may be unique to your db particularly if you have a qty in stock that locks them in and prevents them from being removed (to match our Master db when you download a weekly content update). If something needs removing, its best to email us at support@comicbase.com and our editorial team will look into it further.
  23. Hey Lawrence, these magazine you're adding in, are they already in the database where you simply adding in your quantities OR are you creating them from scratch?
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