Mark J. Castaneda

issue #10 exists in our master database so it should download the next time you run a content update (internet menu>check for updates) *you can always add it in yourself; just click on the plus icon just above the grid

proper images should now be uploaded.

If you have model we sell, try using the setup guide to reset the scanner then reprogram with our setup codes. If you need acess to our setup guides, head here: https://www.comicbase.com/mycb/Products/barcodesetup.aspx *you can also try a different USB port on your computer. I've heard of cases where users had machines with faulty ports.

I'd recommend just creating a new title for this.

I'd make sure you're logging in with the proper User ID and/or selecting the right database (if you have more than 1 db) when viewing reports. You could also try fully exiting out of the CB mobile and relaunching to help refresh.

Ash Can is actually 2 words in the indicia. Weird but that's how its cited by the publisher. Lana+Flare Anniversary Edition came in as a user submission. Our Ed. Team's online research for this title has come up with different variations of the title name. If anyone owns it and can help us verify the official title name stated on the interior indicia page that would be appreciated.

Don't think we have it... go ahead and send it in as The Uncanny X-Men Book #24

good catch...will notify the Ed. Team to have a look at these.

What version of Windows are you running? I'm gonna guess either 10 or 11. Also, is your Windows 32-bit or 64-bit?

Due to our Fiber installation for better internet last week; incoming emails we're either bouncing or being delayed. Adjustments have been made over the past few days to rectify it all.

ok

We forwarded the email you sent out team to our programming team. Are you able to provide a photo/pic of how the labels appear when printed out? We're curious how it looks

thanks for the info.

thanks for the info. Changes will be applied for the next content update.

No Livestream scheduled for this week (8/3/2022).

You're correct Greg, this one will be moved to Magazines with the upcoming content update.

Pete said the following can be the cause... "You'll get that error if you already have a web browser window open--that unrecognized report is a html file, so it wants to launch a browser window and present you the report data, but Windows get confused if there's already a browser window open."

Another user reported the same problem with his Archive Edition (v1708). Not sure what's causing the problem. I'm not getting the problem myself. I'll let Pete know of this thread for him to investigate further (he's out of town for rest of the week).

odd... Ran an update on my database and it works normally for me when i click the 'view unrecognized items' link. Can you replicate on an entirely different database file? anyone else have the same problem?

i'm told the webteam is still investigating the problem.

email our support team at support@comicbase.com and explain your setup and what you've tried so far. We'll forward your message to the programming team for further assistance.

not yet. I've reported it to Pete so its on his to do list.

Pete's looking into the trouble.

Anything off with Atomic Avenue should be reported on their forum (https://forums.atomicavenue.com/) OR even better their team directly (email - support@atomicavenue.com) for a faster response.

if you have one of our 2 new current model scanners, we did revised the 'Easy Setup' section of the setup sheet not too long ago. To download and print it out, check out this link: https://www.comicbase.com/mycb/Products/barcodesetup.aspx