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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. Don't expect to have a livestream this week (3/16/2022)
  2. I'll mention it's missing to the programming team. Good catch.
  3. The 3 books within the deluxe set have to relation to #1 and #2 of Lost Girls? New stories only available in the deluxe set?
  4. the contents within are mainly comic strip pages?
  5. worth letting Pete know in your own words about what you're noticing on Slack.
  6. thanks for the info. we'll adjust accordingly.
  7. This item must have come in through a user submission with not much info behind it; probably why it got spun into its own title. I'll notify the editorial team to look further into it. If anyone has more info to provide on the books within the deluxe set (Lost Girls Dlx 1/HC), please email us at support@comicbase.com. thanks.
  8. We'll have the Editorial team investigate the series. In the future, use the 'Request Price check option' under the software's internet menu if you see any comic that needs to be looked at - its allows our editorial team to address them much faster.
  9. If your update options have allow corrections for 'Series and Information Description' marked then yes. Uncheck that option if you wish to keep what you've personally set up in your database. If you'd like us to consider your title description to be added to our master database, please email it to support@comicbase.com and our editorial team will review it.
  10. computer restart didn't work for you? Try to update again, we made some modifications to our server yesterday that may have been the problem. If you can't get it resolved, give our support team a call 408-266-6883
  11. thanks for spotting this one. we'll let the programming team know about it.
  12. if you do a regular non-advanced find, do you get results?
  13. cropped (no negative space) flat 300 dpi *if you're sending in mature covers, we would appreciate 'offensive' material being covered up. Attached is a png graphic you can use if you feel inclined to edit them yourself.
  14. That's just how we deal with that particular type of notation
  15. If anyone starts to send in submissions for issues that fall into this category, send in a few examples first then email our ed. team (support@comicbase.com) so they can review them. If all looks good, then there shouldn't be any trouble accepting future submissions.
  16. try to be simplistic with your notations is preferred. Go easy on the user's eyes by not having them read too much. Steve's comments that Item Description field should note the *tych (diptych, triptych, or a generic polytych) type sounds good. Notes should explain what part of the *tych the issue is.
  17. distribution numbers are noted in the Item Description field and NOT noted in the Notes field. The 'Retailer Incentive' notation comes right after. example: Item Description: 1:5 Retailer Incentive Cover by Joe Smith we'd prefer not to use the word 'in' but rather the ':' mark instead when dealing with the numbers themselves
  18. not sure how this title initially got into our database (probably a user submission) but I think going with the spine number as the item number makes more sense. Is this title btw still ongoing?
  19. I'll run them by the Editorial Team.
  20. Dan, give our support team call if you can't get things resolved 408-266-6883
  21. I think i'm confused. That last dot looks like its showing you're last update date 2-19-22. Are you expecting to see something more? If you're expecting those missing dots from last Jan to July, they won't show up. That was a bug that got fixed recently and your update dots should start recording properly, but the fix won't show those missing dates from Jan to July.
  22. screenshot a search you're typing in so we can replicate.
  23. i'd try to load a recently dated backup and try to update that. By Default, backups are stored in Documents/Human Computing/ComicBase Databases folder if you need to track one down.
  24. No... we normally pull the trigger on pushing the weekly update around the time we did. Just a happy coincidence we finally broke past 1 million
  25. Tried to replicate again a couple more times with the latest CB2022 build and still wasn't able to make the problem happen. If its not happening every time, this will be tough to figure out. There might be a setting or step missing to make this problem 100% replicate-able.
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