Mark J. Castaneda

Spoke with our programming team; after some digging through the full manual, that DX (Mark1) doesn't look to support the Codabar code that you need in order to read those print out label barcodes unlike later models we carry 😞

Odd, not sure what the trouble would be in your case (not getting reports of the same problem for any other user lately). I'd try this... -Go into your Windows settings and uninstall ALL listings of ComicBase from your App list. If you got older versions still installed, uninstall them too. -download/install the latest version of the CB2023 Program Installer from your online account here: https://www.comicbase.com/mycb//Registrations.aspx -restart your computer afterwards and see how the software performs If the problem still occurs, give our tech support team a call. They can setup a remote help session if needed to get you going properly.

try updating your password here: https://www.comicbase.com/mycb/ChangePassword.aspx password tips: -at least 6 characters in length -include at least 1 number, 1 capped letter, & 1 special character Afterwards, update your login credentials in the software (internet menu>login information).

I should have asked earlier... you got the most up-to-date build for the CB2023 software? If not, download/install the revised CB2023 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx create a fresh label afterwards and see if it will scan. Hopefully that works for you. If not, contact our support team directly at support@comicbase.com. Take a photo of the model scanner so they have any idea which one you got so they can help you further.

yeah

In the case of a 4th edition 1st printing for MMW The Amazing Spider-man; we're thinking go with the next available letter variant - so 1/B. Naturally, use the notes field to mention its a 4th edition, 1st print. Download the line, if a 2nd print comes out for the 4th edition then we could set that as #1/B-2.

Wonder if the scanner is the problem... Are you able to launch a basic Word or Text document, grab a few comics and test scan multiple times? The goal is to test whether the scanner is picking up all digits every time you scan. If its inconsistent then the scanner could be on its last legs and needs to be replaced.

thanks for the info

you might want to find the code to reset the scanner entirely then re-setup with the codes we provided. *The Technical User Manuals we have on our website may have the 'Codabar' code you need to program in.

at the moment, the labels are a fixed format depending on your label type/brand. Can you sketch your idea out so the programming team can picture what you got in mind?

if you still have the original manual it came with, see if there's a 'CODABAR' code you can program in.

does your scanner have the 'CODABAR' type programmed in to read those label barcodes? *if you're using our current model scanners, it should be mentioned on the setup sheet. Here's a link to setup sheets if you need it: https://www.comicbase.com/mycb/Products/barcodesetup.aspx

thanks for the heads up; i'll let the editorial team know to make the necessary adjustments

Diamond provided us the wrong title name. It was corrected with yesterday's content update.

If you're expired, it will pop-up every time you start up; its a 'As-Designed' prompt like many other subscription based software programs.

sorry, late the thread on this one. Let me bring this up the Editorial team (i'll get back to you).

we've fixed them in our master, you may have to manually adjust the capitals in your database

-Fully exit out of Sidekick -press and hold down the 'Ctrl' key on your keyboard then start up the main ComicBase software, this should force a reindex on your 'ComicBase Database' file. -go into the software's internet menu>check for updates to apply the latest content update to it. If it goes smoothly then you should be okay. If you still have trouble, please contact our support team directly at support@comicbase.com OR 408-266-6883

if you have any weblink(s) to show this selling or sold for higher please provide them and i'll share with the editorial team.

I'll let the editorial team know to look into current value for Infinite Crisis #5. thanks for the heads up.

good catches. thanks

the email for pete is correct. If your firewall is off, then it could be some sort of protection software blocking outgoing uploads and messages. You might also see if resetting your modem could help. Also visit Speedtest.net, and see if you're getting any kind of upload speed issues. If you still have trouble, you can give Pete a call directly at 408-266-6883 ext 403

Resend the Simpsons listing.

Shared your post with our editorial team... The very recently released 'Dawn of DC Primer' and 'Dawn of DC Knight Terrors' titles can be adjusted as you proposed. The others have been in the database too long at this point, adjusting the title names/issue designations would change users' collections. They will stay as is. Your points on everything will be kept in mind as we index future releases going forward. Thanks for sharing.

Thanks for the heads up Steve, i messaged our programming team to look into it. Hope to have it resolved by end of day. Sorry for the inconvenience.