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Printed Barcodes on Labels not scanning correctly


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I started printing the barcode on the ID labels and when I try scanning it drops the 1st and last character. They are both letters which may have something to do with it. Anyway, I have DX Laser Barcode Scanner and have used the Quick Setup guide in the Comicbase support site but doesn't fix it. It scans the actual comics just fine, it's just the barcode that comes from printing our labels. I have tried programming it with Mk2 DX Laser Scanner quick setup to see if it made a difference but no luck. Any thoughts? Is there extra programming that I am supposed to add to the quick start guide version?

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Make sure you've downloaded/installed the latest version for CB2021 from your online account here: https://www.comicbase.com/mycb//Registrations.aspx

Things to try:

-you can try to reset the scanner to factory settings then go through the Expert Setup off the setup guide.

-print a new ID label just in case something about the comic has changed then try to scan with the scanner.

-the ID labels are unique to the database they were created from. If you happen to scan the label into a different database, it won't work right. Is this the case for you?

 

If you still have trouble, email our team at support@comicbase.com. Include a brief summary of what's going on & what you've tried to do fix the problem yourself. If you can save a digital sample of the problematic barcode label and attach it in an email that could help us test the problem on our end.

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I do have the latest software. I tried resetting scanner and then re-running the quick setup. I also tried different options per a thread I found concerning codabar, but no luck. I am using the comicbase database only, I notice if I type in the printed barcode then the lookup works, but the scanner is skipping the 1st and last digits so I assume it's got to be the scanner programming somehow. I check it against notepad to see what it's actually scanning. Thanks.

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I just had to reprogram another scanner and had to make sure to set it to transmit the check digit for upc-e and upc-a so that it does not drop the last digit of the barcodes and set it to scan the additional 2 of 5 digit of the barcode on comic books 

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