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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. How's your internet download speed? We talked to one user with the same problem and found out his internet speed was very low. TIPS that could help -if you have software security (ex: Norton, MacAfee, etc.); make sure you allow ComicBase internet access. -rate your current download speed: Visit speedtest.net to see what it is. -if its too low, a simple thing could be just to restart your internet router then retest the speed. If the speed is better, re-try to install the pictures for the software -if that doesn't work and your speed is too low, contact your internet service provider for additional help.
  2. thanks for the info guys. we'll do some tweaking for this issue.
  3. thanks for the heads up. i'll let the editorial team know to look into these.
  4. we're not finding any evidence there's just a gold foil version that actually exists. We will remove 0/A and keep O/GO (Gold Foil Signed Edition)
  5. note the History Icon only lets you see older searches in your current session in the software
  6. Marvel Age One-Shot sounds good.
  7. I was thinking of just creating a title called Marvel Age 1,000
  8. We'll go ahead and delete the entries you mentioned. If you haven't already, can you send in submissions for the others mention in this new thread post?
  9. i'll notify the editorial team to take a glance with your edit notes in mind
  10. I'll notify our editorial team to add it to the upcoming content update.
  11. the asterisk in that title is an editorial decision We crossed referenced against amazon and it looks like that Tolkien book is described as a Graphic Novel. If someone owns it to verify the contents that would be helpful to know if we indexed it in the proper media category.
  12. Chasing down the Signed Edition cover scan on the internet seems to have stumped our Editorial team for now. Not sure we believe the solicitation cover which was the other cover is the legit.
  13. W. Steel - we noticed your initial submission and modified to #1/HC. Thanks for the contribution
  14. I don't think the cover we have currently is correct since it was used for solicitation ordering. The cover you got is probably the correct cover for HC
  15. i'm for keeping everything where they are and use of the "Item Title" field and/or Notes field to explain what each are if necessary
  16. the question we ask initial is what is the most common name people know them as. With these 2, its just Stan Lee and Jack Kirby
  17. In the case of this creator, the name is listed so many ways it gets confusing. We've decided to list her as Lesley “Leirix” Li
  18. -If message occurs in the main software, that's by design every time you start up the software or do anything relating to updating your database. It'll go away if you renew your subscription -If the message pops up through Sidekick, go into its settings, go the Schedule tab and set all the options to 'Never'
  19. Spoke with our programming team; after some digging through the full manual, that DX (Mark1) doesn't look to support the Codabar code that you need in order to read those print out label barcodes unlike later models we carry ?
  20. Odd, not sure what the trouble would be in your case (not getting reports of the same problem for any other user lately). I'd try this... -Go into your Windows settings and uninstall ALL listings of ComicBase from your App list. If you got older versions still installed, uninstall them too. -download/install the latest version of the CB2023 Program Installer from your online account here: https://www.comicbase.com/mycb//Registrations.aspx -restart your computer afterwards and see how the software performs If the problem still occurs, give our tech support team a call. They can setup a remote help session if needed to get you going properly.
  21. try updating your password here: https://www.comicbase.com/mycb/ChangePassword.aspx password tips: -at least 6 characters in length -include at least 1 number, 1 capped letter, & 1 special character Afterwards, update your login credentials in the software (internet menu>login information).
  22. I should have asked earlier... you got the most up-to-date build for the CB2023 software? If not, download/install the revised CB2023 program installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx create a fresh label afterwards and see if it will scan. Hopefully that works for you. If not, contact our support team directly at support@comicbase.com. Take a photo of the model scanner so they have any idea which one you got so they can help you further.
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