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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. to confirm, the proper title name according to the indicia for the 1st issue is Kor-Drath: The Reckoning or just Kor-Drath ?
  2. I'd do some searching on Google or eBay to confirm there are more double-cover editions of this issue. Could be intentional or an error run of the issue.
  3. Workaround solution... -With ComicBase closed, create a new sub-folder on your Local C Drive (ex: My ComicBase Databases) -move your working database to this folder. -once moved, simply double-click on your database itself from its new folder location and it'll load into ComicBase. -immediately quit out of the software. The next time you start up the software from the ComicBase desktop icon, it'll load the database from its new folder location.
  4. also, if you have any protection software (ex: Avast, AVG, Norton, MacAfee, etc.) installed, it may be interfering. Consider turn it off temporarily (10 min) and retry CB installation.
  5. May be best to give our lead programmer Pete a call, looks like you got something deeper going on with your computer preventing installation. 408-266-6883 ext 403
  6. Install CB2024 Professional then launch it. Go the Help Menu>About ComicBase - click the Edit Registration button and enter in the other serial number ending in 80065 you got registered. The next time you start up the software should recognize the proper expiration date.
  7. initial solicitations for the title got the title name wrong (blame DC for that). If you download the latest content update, the title name should get corrected.
  8. I don't have access to a copy... what's the indicia state the title name as? If you could be so kind, can you send an user submission through the software so our editorial team can add it to our master. Thanks.
  9. @Steven L. DasingerPete's wondering if you can message him on Slack with the steps to reproduce the problem.
  10. thanks for the info. will run it past our programming team to be looked into.
  11. we plug in street dates provided by our distributors with their initial monthly solicitations. However, Publisher delays can cause delays that we don't know about (they get corrected over time).
  12. @Andrew d’Entremont Outside of the 'Collection Report' style, are you noticing any other report style with similar cover problems?
  13. amazon links should not be there. will remove
  14. that stuff shouldn't be there... someone got past our gargoyles and must have slipped them in through a user submission. Will remove
  15. the indicia of Land Left Behind has no word 'The' in it.
  16. Weird... i'm able to get covers with a Collection Report for Comic Books but not Magazines. Can you confirm @Andrew d’Entremont the same result on your end?
  17. Can you screenshot (or email us at support@comicbase.com) what you're referring to? We're having a hard time visualizing what you're seeing.
  18. Email our support team at support@comicbase.com and let them know the about the error you're getting. Make sure you've backed up to cloud the database file that's giving you trouble and mention the database name in your message; they'll likely do a deep dive on the db and see what's going on with it.
  19. Can you screenshot your report settings? We'll try to replicate the issue.
  20. -select each item that got stolen and 'mark' it (Ctrl+R) -once you marked all the stolen items, go to the Report Menu and run a Collection Report and make sure you have the 'list only marked issues' checked
  21. I wonder if a bad data point slipped into one of those fields you exported. Are you able to scan the export file for any oddities? A common one i notice, is a user inputted a barcode number into another field.
  22. report processor got hung up over the weekend; we reset it and user reports are being processed, may take 1-2 hrs to complete.
  23. If the rebuild doesn't help, i would suspect corruption on that database. The file menu has the export and import options; I would suggest exporting out your data fields that are important to you and importing into a fresh database as a final solution.
  24. not getting the same problem on my end. You may have firewall and/or protection software settings possibly blocking out ComicBase from internet access; you may need to setup a program exception.
  25. -a new CB2024 program installer (v1165) is now available, download/install it here: https://www.comicbase.com/mycb/Registrations.aspx -restart your computer afterwards, then see if you're able to reproduce that error you're running into. Let us know how you make out.
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