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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. When you get your copy, peek through the book and verify the info that's claimed in the weblink you provided. Also curious what the indicia will officially state the title/issue as too.
  2. really strange... these mention images don't appear in the publisher folders our master database uses when pushing content updates. I'll report it to the programming team.
  3. Are you getting a copy for yourself? Would like to confirm all the things they claim before we decide on how to approach indexing them.
  4. thanks Michael. If there are any issues we missed, please send them in (internet menu>send new or corrected data)
  5. ugh... not finding any online replacements we can swap in. Any users out there that can provide fresh (watermark-free) scans of the mentioned covers?
  6. Working for me when i try... what are your exact steps so we can replicate how its going for you? also, are you using our latest build for CB2021 (21.0.1.1689)? If you're running an older build, you get the latest build by downloading the revised CB2021 program installer from your online account: https://www.comicbase.com/mycb/Registrations.aspx
  7. things should be working now... try using the 'save to cloud' option now through Sidekick.
  8. ill mention to the programming team to get a closer look at what's going on.
  9. we'll get clarification from the user who submitted them to us.
  10. tested with the latest CB2021 Express build and don't get any trouble sending corrections. You can get it here if you're running an older version: https://www.comicbase.com/mycb/Registrations.aspx firewall settings and/or protection software like Norton would be things to check if ComicBase has a program exception so it can have internet access (which sounds like you might have already checked). if you're on any kind of business connection where your employer controls your internet that might be a cause. Look at your modem/router; there could be a setting at play that could be blocking.
  11. I forgot to ask.. you're running the latest version of the ComicBase Mobile App. We recently released a new version which should be in available in the app store. See if it helps.
  12. what's the ratio of comics strips vs text for the books?
  13. I was told that if you run data twice, you'll have no deltas/stats to show--there will have been no gainers or losers--the report is always against the last update. When we release our next content update and you get it downloaded see if the report looks normal when you run it. Let us know how you make out via email to support@comicbase.com if a problem arises for you.
  14. odd, ran a test with the latest update and don't have the same problem; i'll inquire with our programming team for further advice. Can you screenshot the Report options you picked before you ran it?
  15. no livestream this week (notice of this posted on the our main page and FB page).
  16. what platform are you guys running on? Apple or Android?
  17. We'll look into it. Feel free in the future to use the 'Request Price Check' option under the software's internet menu for listings you run into that seem off in value.
  18. in the main CB software, go the Reports Menu and pick a report style (ex: Collection Report); pick your report options then hit the 'Save to Web' button to upload it your online account.
  19. Have you run the latest content update for your ComicBase database (internet menu>check for updates) to make sure these barcode numbers are in the db before you scan with the app?
  20. thanks. will adjust for the next content update.
  21. Our pricing for these variants mainly comes from AA listings/sales. There isn't a real demand for these so wouldn't expect a lot of movement with them. By all means, if you find other sources that warrant a price adjustment, feel free to change your price in your database AND also apply the 'lock price' option ComicBase provides so our updates don't change them. *we would prefer you use the actual covers than a duplicate of the regular cover.
  22. The main ComicBase desktop software is where all the main inventory work is done and has a lot more features compared to the Mobile App. Having a plug-in barcode scanner for your computer makes inventorying fast when used with the software. The mass comic entry feature Pete mentioned is exclusive to our desktop software if you own our Professional or Archive editions (Items Menu>Add by Barcode) Our Mobile App is a bonus tool that allows you to see your collection's current stats. As Pete mentioned, the mobile app's scanning isn't as efficient as a traditional barcode scanner as it only allows for single item scanning; you would later need to sync what mobile scanning you did into the software the next time you launch it (internet menu>check for new sales and purchases). If you have any concerns about your recent order feel free to reach out to our support team directly at support@comicbase.com
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