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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. for this comic, the issue detail screen should have the printing set to 2 rather than 1. Very odd... I'll forward your trouble up to the programming team and see if they can chime on what's going on.
  2. are you using the latest revised build for CB2020 (v20.0.2.3162)? If not, you can download/install it here: https://www.comicbase.com/mycb/Registrations.aspx
  3. I'm thinking a title named Mystery Comics (Western) would make sense. We can then list the issue numbers under the title with notes to support them. ex: #1 (Note: Dark Shadows), #2 (Notes: Star Trek), etc. Thoughts?
  4. Do you have a recently dated backup that you can load into the software that doesn't have the problem? Also, can you verify the build version you're using? I don't think there's a v20.0.2.3641 (v20.0.2.3162 is the current available version) Anyone else have this trouble with the recent content update?
  5. can you screenshot what you're seeing so we can get an idea of the problem?
  6. I'll notify your observation to our programming team.
  7. try out the newly announced 20.0.2 build: https://comicbase.com/mycb/Updates_Current.aspx
  8. Gonna have to overhaul the listings for this title with the next content update. thanks for the GCD Link.
  9. Western is the publisher it looks like. Naming this title will be the challenge. Does that header card have any info...a kind of theme we can use the name the title?
  10. on the covers, what does the color number near the top right mean? Any idea?
  11. i'll have to chase down a better scan (hopefully before the next content update).
  12. will be added to the content update later in the week.
  13. In the Software, go to the Setup Menu>Preferences - is automatic backup checked? If it is, how do you normally exit the program? Also make sure you're using CB 2020 build (20.0.2.3162), if you need the latest installer for it you can download/install it from your online account here: https://www.comicbase.com/mycb/Registrations.aspx
  14. our scanners come with the proper setup codes for reading comics. Any other you get outside of ours may not be programmed out of the box. You may have to hunt for the setup codes to read comics.
  15. Hi Thomas, sorry for the trouble with the steps. I forwarded your post to our programming team to refine the process better. Alternatively, you can download the revised CB2020 installer from your online account here: https://www.comicbase.com/mycb/Registrations.aspx
  16. Hey Rob, if you're talking on the website, it would be under comicbase.com>backups - a new date should be noted if you backed up recently. *Btw: our report processor froze up last night, if you tried to use the 'save to cloud' option in the last 24 hrs give us a couple of hours to process anything that was sent since then. Message us on Slack if you don't see it update by the afternoon.
  17. log into your online account (comicbase.com>my account>registrations) and redownload/install the CB2020 program installer (has been revised to v20.0.2.3162). Here's a direct link to it: https://www.comicbase.com/mycb/Registrations.aspx
  18. I'm running into the same trouble you're having with the backup you uploaded. Forwarding it up to our programming team to take closer look at what's going on with it
  19. We'll take a look at the backup you uploaded and let you know what we find.
  20. are you using the latest build for CB2020 (20.0.2.3157) that we released today? If not, you can download it from your online account here: https://www.comicbase.com/mycb/Registrations.aspx if the problem still occurs, please email our support team at support@comicbase.com. Include detailed steps to produce the error and provide any screenshots you can of the trouble.
  21. Do you have recently dated backup that you can load into the software and see if it has the same trouble yet? If you don't a have a back up to fall to, email our support team at support@comicbase.com and let them know the situation. They will most likely need to get your database in-hand so they can see what the trouble is. You can use ComicBase Sidekick's 'Save to Cloud' option to upload the database to your online account for them to inspect.
  22. we noticed you have backup database (dated 2/23/2020) saved to your online account. We'll try to update it and see if we can replicate the trouble. We'll be in touch.
  23. Try going into the File Menu>File Tools>Optimize Database. Afterwards, try to update again. Let us know how you make out.
  24. Hey Chris, CB2015 support/development has been ceased for awhile now. Consider upgrading to the new CB2020 version which you get a discount for. You can upgrade here: https://www.comicbase.com/mycb/Registrations.aspx
  25. -try another usb port just in case it's a power issue with current port its plugged into. -You can also try another computer just to test the trouble is not specific to the computer If the problem is in fact the scanner itself, please email our support team at support@comicbase.com, provide your original order number the scanner was placed under and they can advise you further on what can be done.
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