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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. Download/install the revised CB2023 program installer (v23.2.2.2901). Restart your computer afterwards and see if that helps. If that doesn't work, try the following: -using Sidekick's Optimize database option -visits Sidekick setting's General Tab and review your database list. Make sure your main file(s) are all displayed with valid file paths. Use the + and - icons to adjust the list if needed. -If none of suggest tips above don't work; then try using a backup copy of your database If you still have trouble, message our support team at support@comicbase.com
  2. Looks like a server update paused our automated processor over the weekend. It's now catching up, it should be able to process all pushed reports in 90 min or so.
  3. Spoke with the programming team... The compression part of the 'save to cloud' process can put heavy demand on your CPU for a minute or so which is likely when the problem occurs for you. They suggest rescheduling 'Save to Cloud' when you know you'll have 5-10 minutes to spare OR just run the process manually.
  4. First off, download/install the revised build for CB2023 (v23.2.2.2901) from your online account then restart your computer afterwards. I'd suggest changing your Sidekick Schedule settings to some early morning hr when your done gaming for the night but your computer will be on (ex: 3am). By the time you wake up to use your computer again, Sidekick would have done what you setup.
  5. This title got messy... Hey Steven, Can you send in corrections for these mentioned issues? We'll go with what you describe for our next weekly content update. Thanks.
  6. John, if you haven't already... make sure you download the latest weekly content update for the software's internet menu>check for updates
  7. Anyone own of copy of the recently released Dawn of DC Primer? Would like to verify what the title name is stated on the interior indicia (fine credits) page so we can properly index it into our master database. thanks.
  8. Fright Night (Tom Holland's...) is the keeper
  9. thanks for the info. We never got our copy from out distributor, as a result we'll tweak the title to 'Dawn of DC Knight Terrors FCBD Special Edition' this issue numbers within the series will be #FCBD 2023 and FCBD 2023-A (Foil Cover by Jason Fabok)
  10. Thanks. We'll go with that title stated on the indicia. We'll also enter 'Spider-Man 2' into the issue's Item Title field in case users try to search for it by its cover title logo.
  11. That date is likely very off. I'll notify the editorial team to research it for next content update. thanks for the heads up.
  12. Anyone own the Spider-Man 2 custom comic? We'd appreciate an assist to verify what official title name is noted on the interior issue's indicia (fine credits) page. Thanks
  13. any colon marks in that title name according the indicia page?
  14. Hey Mark, Looks like your recent purchase added another year of weekly content updates for your CB2023 Express Edition. If you're already using that edition, then there's no need to download/install the software again; continue to use CB2023 like you normal would.
  15. Your database may be corrupt. If you have an export file with all your data, email it to our support team (support@comicbase.com) and they can try to plug it into a fresh database file.
  16. Hey Lance, Email this kinda of stuff to our support team directly @ support@comicbase.com as they don't monitor the forums on a daily basis. They can address your adjustment usually the same day for you.
  17. eBay is not main go to source for pricing. Greg is on point with our main sources for pricing.
  18. you got to be careful when using more than one computer. You need to make sure you're using the exact same database file with the same Database ID number for the mobile app to show you accurate stats. Go back to my original reply and do what i stated there (There's also a new version of CB2023 that you might as well download/install).
  19. James... the $109.95 upgrade price applies to users who have an Archive Edition already. If you're switching Editions from the lower Express Edition, the upgrade price is higher.
  20. Thanks for the heads up, looks like the webteam needs to update the build that’s being downloaded from the server. They unfortunately are out of town at an expo; we’ll message them to fix it remotely, check back later this evening.
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