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Peter R. Bickford

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Everything posted by Peter R. Bickford

  1. Anyone having this particular issue: Please give me a call at 408-266-6883 so we can set up a remote session and investigate. Would really like to get whatever the underlying conflict is sorted out ASAP. (You can also send me email directly at support@comicbase.com, if the phones don't ring through due to the hour/holiday) -Pete
  2. Have a look at build 1191 (just posted) -- it does a bit more sophisticated job of figuring out whether you're attempting to copy/paste whole cells, or the individually selected text in a cell, without relying on the context menu (right-click) for the individual cell copy/paste. -Pete
  3. It looks like there's some sort of permissions issue on your drive, where you're not being allowed to set the security settings for one of the system folders (C:\ProgramData). Things I'd try: 1. Uninstall ComicBase, then... 2. Try right-clicking on the installer and choose "Run as Administrator" 3. Temporarily disable any security software that might be blocking the install 4. Try downloading the prerequisites directly from here if needed: https://comicbase.com/distro2021/cb2021resources.exe Please write back and let me know what you experience--a couple of people have had this issue, and I'd really like to determine a cause/workaround. -Pete
  4. Think I've got the underlying issue fixed in build 1174, out now. (Please check--and this is also a great time to advertise a little-known feature of the new version: under Setup > Preferences, "Check for Interim Updates" to see every little update we do, instead of just the big roll-up updates. -Pete
  5. Thanks for bringing this up -- I have to admit that it looks like I dropped the ball on this one in the scramble to get Crystal Palace out the door. My apologies! This fix is included in build 21.0.0.1172, available now. -Pete
  6. Fixed in build 1168, out now. Thanks to Mark and Steve for finding this one! -Pete
  7. It looks like the problem was related to currency settings -- there's a new build out now (1165) which should fix this for you. If you go to My Account > Registrations and download the software again, it should take care of it. Please let me know if it solves the issue for you. Best, -Pete
  8. It looks like the problem was related to currency settings -- there's a new build out now (1165) which should fix this for you. If you go to My Account > Registrations and download the software again, it should take care of it. Please let me know if it solves the issue for you. Best, -Pete
  9. Please follow up with support@comicbase.com with your user IDs--This isn't something we've seen before, or that came up during beta, but wondering if the issue might somehow be account-related. Gonna be doing Thanksgiving myself in a moment, but will check in later. -Pete
  10. Try just double-clicking on your database file (typically, found in My Documents\Human Computing\ComicBase Databases. Also, be sure you're running 21.0.0.1150 -- if you happened to snag an earlier build while we were still in the middle of posting, it might be worth re-downloading. Please write support@comicbase.com directly if you're still having trouble.
  11. We sent serial numbers out to all users with active subscriptions last nigh. If you're having trouble using the software, try re-downloading it from My Account >Registrations, and contact support@comicbase.com directly with your user ID if you still need help. Best, -Pete
  12. The report will automatically split itself into multiple reports (based on first letter) after a certain report size. -Pete
  13. There's a couple ways of dealing with this: 1) [Preferred] -- Right-click on the items selected and choose "Request Price Check", giving your estimated price and source of data. Feel free to ask that the rest of the title be re-evaluated at the same time if you feel it's all under or over-valued. 2) Highlight one or more issues and Quick Change to set "Lock Price" to be checked, then set the value as you see fit. This will ensure that those items are unaffected by future price updates. -Pete
  14. The forced update of totals happens once a day, or when you generate stats/a report (so long as it happens at least once that day). Typically, it only takes a few seconds--if it's taking several minutes, there's some sort of performance issue at work on your machine (try temporarily turning off any anti-virus/security software--these tend to be the biggest performance drains). We're also looking into ways to have Sidekick handle this in future versions, so that the update never gets in your way during normal ComicBase usage. -Pete
  15. It looks like you're having a problem with the report engine (crpe32.dll) not being able to load on your system. Unfortunately, this sort of system-level issue is very hard to troubleshoot, as it typically points to an error or conflict on your Windows install. If disabling all your anti-virus/security software and uninstalling/reinstalling ComicBase doesn't set things right, your best shot may be to try it on a different machine, or even consider doing a clean install of Windows. (FWIW: Windows 7 is no longer supported by Microsoft. For safety reasons alone, I'd strongly recommend moving to Windows 10. As a bonus, that'll also likely fix this issue). Best, -Pete
  16. Update on this one: I checked into it and managed to replicate the initial bug report, and slipstreamed a fix for the Titles window not remembering its position into the current build. (The build number didn't increment so you may need to uninstall/re-install to get it if you already have build 3742 from before today). As for resetting prefs: that resets all user settings--there is, now that I've looked at my own notes here--a slicker way to reset window positions: just hold down SHIFT when launching the program and it _only_ resets window positions. -Pete
  17. It should remember the position you last leave it; you can also do a File > File Tools > Reset Preferences to reset the defaults of all prefs, including Window positioning. If you still have issues, send a note to support@comicbase.com and we'll investigate further.
  18. Just posted the full list of secret keyboard shortcuts alluded to in last week's Livestream here:
  19. Hard to say: The app hasn't been changed for quite a while, and continues to run fine on the iOS devices I have in here (iPad, older iPhone) to test with. If this is a crash related to a specific report, I'd suspect memory, but if it's crashing just upon login/displaying the main screen, it'd seem to be a phone-related issue (unless other folks with the same config are also hitting this, meaning that it might be related to a system update of some sort) -Pete
  20. Hi Brian, It looks like something is amiss with your database--Cover Price Currency should be displayed for all issues. Try downloading a content update and see if it sets things right for you--if not, please get in touch with tech support directly. As for the database pricing currency, it's under File > Collection Statistics, then click the Database Info icon at the center-right. -Pete
  21. Remember, the Cost field isn't a calculation. It'd be more fully understood as the "Cost per copy". You get the calculated cost on reports and summaries. (Think of it as similar to the price, weight, or value fields--they don't go to zero if you have no copies)
  22. That's the correct behavior. Cost is only zero in the field if you set it as such. You set your cost to default to a percentage of the price. THAT SAID-- remember that the computed cost is the qty X the cost. So if you have zero of something--even if the cost is set to a million bucks--your final cost is zero.
  23. A Collection Report is by definition, a list of comics in your collection already--it's not the ones you're looking for. The report you likely want is either an Issue Checklist, or a Title Report/Collection Overview. -Pete
  24. Hey folks, Go ahead and grab the latest build (3411). It should take care of things for you. -Pete
  25. It was originally stripped out since the huge number of cover images was choking people's browsers on mobile phones. I realize this is inconsistent with the direction of things since--I'll look into whether we can support it again.
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