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Everything posted by Peter R. Bickford
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Try resetting your preferences. (File > File Tools > Reset Preferences). If the problem persists, please contact tech support directly.
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Thoughts on app-based issue entry...
Peter R. Bickford replied to Fred Slota's topic in Tech Support
The problem is that you're using the mobile app for something it's not really meant to do: phones are lousy at barcode entry, compared to actual barcode scanners. That they can do it at all is a small miracle, considering what's involved with stabilizing the camera image, decoding the image pixels, etc. The new mobile app is downright miraculous in what it does, but it's easily 4x slower than using an actual barcode scanner (as are all phone-based barcode scanners). The mobile app is meant for light duty lookup and adding of issues on the go--it's not suited (and was never designed for) mass comic entry. -Pete -
Hi Robert, Make sure you've got the _very_ latest build, and that you explicitly select your media folder under Manage Pictures and Movies again -- previous builds had trouble when the media folder was at the root level of a hard drive (still not a good practice--should always be in a subfolder) -Pete
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Trying to install on Windows 10 Pro 64 Bit
Peter R. Bickford replied to Anthony Hazell's topic in Tech Support
It looks like there's a problem with your Crystal Reports installation (a popular reporting module used by ComicBase, numerous other programs). Try running this service pack for it here, then retrying the ComicBase install: -Pete https://www.dropbox.com/s/664lc3oo6iwhqit/CR13SP29Redist32_0-10010309.ZIP?dl=1 -
Questions when importing from Iphone App
Peter R. Bickford replied to John Vazquez's topic in Tech Support
Not directly--you'd have to give us a call and have us clear it out of the server queue. -Pete -
Questions when importing from Iphone App
Peter R. Bickford replied to John Vazquez's topic in Tech Support
The items from the phone hang out as "unprocessed" until they're synched with your home database via Check for New sales and Purchases. There isn't currently a way to get a report of what you just added, although it's a decent idea for the future. It's maybe worth noting that the iPhone app is cool, but it's not great for heavy data entry due to the mechanics of steadying your phone as you scan a barcode, etc. -- it's really _much_ faster to use a real barcode scanner for heavy work. The iPhone/Android app is most at home doing more casual entry (like when you're at a show and stuck in a hotel room with your new purchases). -Pete -
CB2021 - installation/start up trouble
Peter R. Bickford replied to Mark J. Castaneda's topic in Tech Support
Hi Jeff, The serial # would have been issued to you right when you upgraded. Make sure you're logging in with the same account you purchased from, and contact support@comicbase.com if you need help. -Pete -
CB2021 - installation/start up trouble
Peter R. Bickford replied to Mark J. Castaneda's topic in Tech Support
For anyone still having permissions issues when installing: - I posted a new build (1209) -- which removes the permission setting in the ProgramData folder which we used to need to do to have themes work. This hasn't been a problem for most users, but if that's what's causing your machine to hack up a hairball, this may fix it for you. PLEASE give it a shot and let me know--good or bad--whether this solved it for you. - If it didn't, please send me a note at support@comicbase.com with your phone # and the best time to call you -- I _really_ want to put this issue to bed if possible before we publicize the release widely. Thanks! -Pete -
2021 Archive Edition Screen Saver
Peter R. Bickford replied to Matthew P. Plassman's topic in Tech Support
If you get a chance, give us a call Monday at 408-266-6883 and we'll help you out. -Pete -
Took a second whack at it: build 1209, where I also changed it from lastname/firstname on characters when typing
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Build 1200 (released now) changes the algorithm for appearance indexing to no longer strip off parentheticals. To take advantage of the change, you'll need to (1) Update to build 1200 (out now) and run through File > File Tools > Rebuild Lists > Lists of contributors, storylines, and notes. (The latter step is not needed if you're upgrading from a previous version of ComicBase directly to build 21.0.0.1200 or later, as the upgrade from a previous version forces a rebuild of those contributor lists anyway in order to enable Psychic Typing 2.0 -Pete
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2021 Archive Edition Screen Saver
Peter R. Bickford replied to Matthew P. Plassman's topic in Tech Support
Try deleting the old one first--it's likely blocking the new install, since they had the same name. -
2021 Archive Edition Screen Saver
Peter R. Bickford replied to Matthew P. Plassman's topic in Tech Support
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2021 Archive Edition Screen Saver
Peter R. Bickford replied to Matthew P. Plassman's topic in Tech Support
Hi Matthew, It's for Archive Editions only (so if you have Pro, Express, or Free, it's not there) -- if you do have Archive Edition, go to your Windows menu and type "Screen saver". "Change Screen Saver" will come up as an option; choose it. Then, choose the "ComicBase Cover Gallery" screen saver and you're off to the races. -Pete -
CB2021 - installation/start up trouble
Peter R. Bickford replied to Mark J. Castaneda's topic in Tech Support
Stephen: Let's follow up via a separate thread--this one's getting packed with unrelated material. Can you give me a call at 408-266-6883 so we can solve your issue (it's different than the others) -Pete -
CB2021 - installation/start up trouble
Peter R. Bickford replied to Mark J. Castaneda's topic in Tech Support
Anyone having this particular issue: Please give me a call at 408-266-6883 so we can set up a remote session and investigate. Would really like to get whatever the underlying conflict is sorted out ASAP. (You can also send me email directly at support@comicbase.com, if the phones don't ring through due to the hour/holiday) -Pete -
CB 2021 - Can no longer copy partial cell contents
Peter R. Bickford replied to Matthew Day's topic in Tech Support
Have a look at build 1191 (just posted) -- it does a bit more sophisticated job of figuring out whether you're attempting to copy/paste whole cells, or the individually selected text in a cell, without relying on the context menu (right-click) for the individual cell copy/paste. -Pete -
CB2021 - installation/start up trouble
Peter R. Bickford replied to Mark J. Castaneda's topic in Tech Support
It looks like there's some sort of permissions issue on your drive, where you're not being allowed to set the security settings for one of the system folders (C:\ProgramData). Things I'd try: 1. Uninstall ComicBase, then... 2. Try right-clicking on the installer and choose "Run as Administrator" 3. Temporarily disable any security software that might be blocking the install 4. Try downloading the prerequisites directly from here if needed: https://comicbase.com/distro2021/cb2021resources.exe Please write back and let me know what you experience--a couple of people have had this issue, and I'd really like to determine a cause/workaround. -Pete -
Think I've got the underlying issue fixed in build 1174, out now. (Please check--and this is also a great time to advertise a little-known feature of the new version: under Setup > Preferences, "Check for Interim Updates" to see every little update we do, instead of just the big roll-up updates. -Pete
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Extended Price Issue (11 months old now and still waiting)
Peter R. Bickford replied to Joel Ekis's topic in Tech Support
Thanks for bringing this up -- I have to admit that it looks like I dropped the ball on this one in the scramble to get Crystal Palace out the door. My apologies! This fix is included in build 21.0.0.1172, available now. -Pete -
Fixed in build 1168, out now. Thanks to Mark and Steve for finding this one! -Pete
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It looks like the problem was related to currency settings -- there's a new build out now (1165) which should fix this for you. If you go to My Account > Registrations and download the software again, it should take care of it. Please let me know if it solves the issue for you. Best, -Pete
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CB2021 - installation/start up trouble
Peter R. Bickford replied to Mark J. Castaneda's topic in Tech Support
It looks like the problem was related to currency settings -- there's a new build out now (1165) which should fix this for you. If you go to My Account > Registrations and download the software again, it should take care of it. Please let me know if it solves the issue for you. Best, -Pete -
Please follow up with support@comicbase.com with your user IDs--This isn't something we've seen before, or that came up during beta, but wondering if the issue might somehow be account-related. Gonna be doing Thanksgiving myself in a moment, but will check in later. -Pete
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Try just double-clicking on your database file (typically, found in My Documents\Human Computing\ComicBase Databases. Also, be sure you're running 21.0.0.1150 -- if you happened to snag an earlier build while we were still in the middle of posting, it might be worth re-downloading. Please write support@comicbase.com directly if you're still having trouble.