Mark J. Castaneda

If you come across any listing where the price should be re-evaluated, use the "Request Price Check" option under the software's Internet Menu. Our editorial team will take a look at the info you send in and adjust if needed. I'll let them know of the 3 mention comics that look too high in value.

Download the revised CB 2023 program installer (v23.0.0.2022) from your online account here: https://www.comicbase.com/mycb/Registrations.aspx If the problem still occurs, please give our lead programmer Pete a call at 408-266-6883 ext 403. The problem could be specific to a computer setup we may not be aware of.

we got a message from you on Saturday Brian... so i guess you're okay.

I'll mention to the programming team for you. The possible problem is what if the user only has a handful of comics... the screensaver wouldn't be very cool

Give Pete our lead programmer a call; direct line: 408-266-6883 ext 403

If that didn't work, just email it to support@comicbase.com; our Editorial team can address the needed tweak faster vs a forum post

Ours is likely a promotional image. I'd substitute the image and then send it in via the 'Send New or Corrected Data' option through the software; editorial team can update it when it comes in on our end.

Not sure be to honest. You might want to perform a simple computer restart and try again.

can you post the cover image(s) here? Hopefully the community can shed some light on it.

Notified the programming team, our next build should address this problem.

You're signed into the same account ID with both the CB software and Atomic Ave? If so then its odd you're running to problems. Please feel free to give our support team a call and they can assist you further 408-266-6883

Some publishers print quality isn't as sharp as others so the barcode numbers may not read at times if you scan via the mobile app. Recommend going directly into the software and adding your comics through it.

Typically that message is linked to some sort of internet blockage on your end (firewall or internet security software). You may need to setup a program exception for ComicBase if you use internet security. Editorial Note: "1991-" is not valid date format we go with; If you know the last published year put that at the tail end; its is still printing today go with 'Present'; if you don't know, you can just set it to 1991 examples: 1991 1991-2001 1991-Present

the renewal box shouldn't play into the problem. Odd, CB is notifying you there's a new content update unless it truly didn't process 100% through Sidekick. Consider going into the File Menu>File Tools>Rebuild Lists (the first 3 options); then try to update afterwards; see if that helps.

You're using the current build?

The majority of content usually dictates where we would categorize a title.

ok

between 9am-2pm Central Time (M-F) Pete our lead programmer's direct line: 408-266-6883 ext 403

thanks

Recommend a restart of your computer as the first thing to try If you have any type of security software (ex: Norton, MacAfee, etc.), it may be blocking out ComicBase from internet access. Setup a program exception for CB with such software then try again with CB. If you have no luck, give Pete our lead programmer a call at 408-266-6883 ext 403

The Yellow cover is the proper cover? If so, is there a high-res version we can use for the master database listing that you can provide?

download the revised CB 2023 program installer (v23.0.0.1980) from your online account; see if it addresses your problem: https://www.comicbase.com/mycb/Registrations.aspx

When our next content update comes out this week (likely Wednesday evening); let us know if the proper date and time is displayed when you update with Sidekick.

You'd typically get that if you were installing the same build version again Verify the CB version you're currently on is in fact the older version (in CB, Help Menu>About ComicBase). If it is the older, delete an older installers you've download then try redownloading the latest CB 2023 program installer.

What Edition and build number of CB2023 are you running? To check in the software for this info, just go to the Help Menu>About ComicBase *A possible cause to the problem could be program blocking. If you have protection software like Norton, AVG, MacAfee, etc. (Or Firewall settings) they maybe blocking out CB from internet access; setup a program exception for CB if you have such a program.