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Everything posted by Mark J. Castaneda
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no...we don't want to back track for a prelim cover if it becomes available later on. We'd rather have the real cover when it becomes available.
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if no preliminary cover is available at the time we input a future release info into the Master Database, we just wait for the actual cover to get in our hands and roll it into the next available content update. Hope that makes sense.
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having trouble locating an online source for the correct cover. Anyone have a copy and can provide jpeg scan?
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try holding the Ctrl key as you start up the software to force a table re-check. See if that fixes things. Still no luck, head into the File Menu>File Tools> run the Rebuid Lists one more time and see if that helps. if you still have trouble, please contact us directly at support@comicbase.com or 408-266-6883 ext 403 (lead programmer Pete).
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Yes. Not all covers are provided at the time the early solicitation info is released.
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Unable To Install Pictures and Movies
Mark J. Castaneda replied to Douglas W. McCratic's topic in Tech Support
Have you re-downloaded/installed the program installer from your online account? Its the latest v20.0.1.2734 which i believe fixes that problem. You can get it here if you need to: https://www.comicbase.com/mycb/Registrations.aspx -
We don't always get provided the prelim art at the time we input the data for future releases.
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Harley Quinn's Villain of the Year
Mark J. Castaneda replied to Fred Slota's topic in Content and Corrections
Corrected with the new content update for this week. -
In general, wait for the latest content update for the week to come out, especially for comics coming out on their release week. We just added the covers for the issues you noted with this week's content update which you can download now.
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Cancellations for 12/12/2020
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
thanks for the info -
these 2 issue thumbnails should be fixed now.
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How do I tell the size of a cover image?
Mark J. Castaneda replied to Kaleb Swenson's topic in Tech Support
If you right-click with your mouse on the Big Thumbnail left of the Title Name at the top of the main interface, choose the 'Show Picture File' option to bring up that title's pic folder. You can then view each pic file and its properties. -
Mobile Reports Not Uploading
Mark J. Castaneda replied to Matthew P. Plassman's topic in Tech Support
Looks like a Windows server update shut down our report processor. We just fired it back up so sent reports are starting to process. Check back later in the afternoon and see if they appear. Sorry for the inconvenience. -
Keep an eye on your inbox and our website... we may have something later in the month you can take advantage of.
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Option to post VF & NM as VF-NM on AA not working
Mark J. Castaneda replied to Thomas Wolak's topic in Tech Support
are you using the latest version for CB2020 (v20.0.1.2734)? You can get it here if you're running an older version: https://www.comicbase.com/mycb/Registrations.aspx If the trouble still occurs, message our support team at support@comicbase.com -
Colour Your Own Cerebus in Hell?
Mark J. Castaneda replied to Gregory Hecht's topic in Content and Corrections
thanks for the info.... we'll look into them. -
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