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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. thanks for the info. we'll add these in for this week's content update.
  2. can you scan a the covers and post them here? Would help visually tracking them down.
  3. thanks Rob. we'll include it with the upcoming content update.
  4. Unfortunately we can't change the title name because its been like this for quite awhile and users have inventory recorded under it.
  5. message Pete on Slack with this question.
  6. you can access the update report for the latest content update here: http://comicbase.com/UpdateReports/Current_Update_Report.asp
  7. It's most likely that special (è) in the 2nd word in the title name that's being problematic. I'll let our programming team know about it.
  8. you may be running an older build for CB2020. Download/install the latest program installer from your online account here and let us know if it works out for you: https://www.comicbase.com/mycb/Registrations.aspx
  9. is available which is addresses this date problem. download/install it from your online account here: https://www.comicbase.com/mycb/Registrations.aspx Let us know how you make out.
  10. you're using build 3246? Not getting the trouble on my end. Does the error occur right after you click the 'Check for Updates' option? Or do you have specific update options selected that may cause this (feel free to screenshot your options)? *try going into the File Menu>File Tools and run the Optimize Database AND Rebuild Lists (Series info & Item Info options) and see if that helps; try to update afterwards.
  11. I see what you mean; If you hit 'yes' to Copy Current Settings when you create the NEW database i get that 20% on the copying conditions. I'll report it to our programming team.
  12. This kinda of thing has happen to other titles were publishers change. We are keeping thing as is (we really don't want to mess with ppls inventories by change things up) .
  13. if you have a document program like MS Word or even Notepad, scan the barcode off the label and see how the digits show up. We're curious if the scanner is picking up all the characters in the code or not. Also, are you using the scanner we sell on our website?
  14. AA doesn't support your custom grade (NM-); that's why it isn't showing up on AA when you try to sell. I suggest using conditions/grades CB is already built with.
  15. I'll need to confirm with our programming team but i believe cover size option shouldn't even be an option for item checklists.
  16. thanks for the extra info, i'll notify Pete to get his thoughts.
  17. you might also want to uncheck the 'list VF and NM items as VF-NM' so listings set to NM or VF so up as such.
  18. try downloading/installing our updated CB2020 installer (v20.0.2.3198) from your online account; retry your selling options and see if they work or not. https://www.comicbase.com/mycb/Registrations.aspx
  19. what are your selling options set to under the internet menu? Screenshot them if you could.
  20. next question would be what database was loaded in the CB app when you added entries to it?
  21. The problem most likely due to the fact both dbs listed share the same database ID number even though the db names are different. try this: -hit the 'Remove' button on all the dbs on your online Profile page -launch ComicBase 2020 on your computer, go to the File Menu>ComicBase Statistics. This will link the database you currently have loaded in CB2020 to your online Profile page.
  22. we use Bk for trades that collect a run of issues
  23. have you loaded in the right database when in the software on your computer? Be sure to use the File Menu>Open - load in the right database then do the 'check for new sales and purchases' option under the internet menu
  24. No online guidance for naming (that i can recall at the moment, could be mistaken) Just post or email examples you are coming across and we'll advise what they should be set to.
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