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Mark J. Castaneda

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Everything posted by Mark J. Castaneda

  1. we'll have the title name adjusted to Grampa
  2. I'd make sure you're logging in with the proper/same user id on bother devices. also, make sure you're viewing the right database in case you use on more than 1 in the CB software.
  3. Jan 2nd 2023 is the official end date on the current Holiday Sale.
  4. Andrew, if any submission needs a bit more clarification best to email us at support@comicbase.com about it just as you send it in so our editorial team know ahead of time what's going on with it.
  5. Quit out of the software. Next time you restart the software, press and hold down the Ctrl key on your keyboard to force a reindex on your backend tables. See if that helps. If not, reach out to our support team directly at 408-266-6883 OR support@comicbase.com
  6. Have you thought about moving your current picture library to an external drive (1TB or bigger)? Now is a good time to shop for one with it being the Holiday season.
  7. As for your question, those would be listed as separate titles
  8. Do any of these have an interior indicia (fine credits) page? It'll help us index it properly into ComicBase.
  9. I'll notify the Ed. Team to look into it for you.
  10. Not having the problem with latest 4K Archive. Are you guys still having trouble as of today?
  11. usually a sign of a damaged database. Do you have a recently dated backup of your database before this trouble happened? Backups are time stamped and are stored by default in Documents/Human Computing/ComicBase Databases folder If that suggestion doesn't help, reach out the support team directly at support@comicbase.com OR 408-266-6883
  12. the purpose of that report is to show market activity (particularly the percentage report changes) but we'll look into it as a feature suggestion
  13. if you have any issue instock under the obsolete Cradle of Filth tile, the title will remain in your database. You'll need to zero out any instock issues then highlight all the issues (Ctrl+A) and Delete them, this will in turn delete the title from your database.
  14. The CB 2023 Express installer has just been revised (now v.23.1.0.2065); try downloading/installing that from your online account: https://www.comicbase.com/mycb/Registrations.aspx If you still have the same trouble, please give Pete a call 408-266-6883 ext 403
  15. odd... you might want to uninstall ALL versions of ComicBase from your computer's app list (including CB Resources) then install of CB2023. If you have any kind of protection software, be sure to turn it off before installing to make sure you have a full install with CB2023. If the problem still occurs, give Pete a call directly at 408-266-6883 ext 403
  16. recommend giving Pete a call directly on this (we're not able to replicate) at 408-266-6883 ext 403
  17. There's a new build out that you can download; does the problem occur with it for you Randall?
  18. not any correction... if its a case of sending us a corrected cover and/or better quality cover upload you can't seem to send through the software, email them in as an alternative method.
  19. which button is triggering the error in the Report window?
  20. If the wrong title name is still in your db after performing a content update; just select all the issues (Ctrl+A) for Cradle of Filth then hit your 'Delete' key to remove the wrong title from your database.
  21. there's a new build available you can download/install, you get the same problem with it? If so, please screenshot your report options and we'll try to replicate.
  22. its best to email support@comicbase.com; our editorial team can add them more quickly to the master database (they don't monitor the forums as much as me).
  23. does it matter what cover you're downloading OR its specific to certain issues? Can you provide a few example covers giving you problems, we'll try to replicate on our end.
  24. once you pass 500 inputted comics, you'll need to purchase a higher edition (express, pro, or archive) to unlock your database.
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